- Entry- Level Tech enthusiast, passionate about learning and exploring the latest advancements and innovations
- Coding and Programming
- Developing software, websites, and apps in various programming languages
- Information Technology
- CyberSecurity
- Computer Support Specialist
- Software Developer & Cloud Architecture
- Data & AI
- Infrastructure & Cloud
Alayshia Hendricks
Waterford
Summary
Dedicated and passionate job seeker with a strong foundation in customer service skills, seeking an entry-level IT position that contributes to team success and aligns with company objectives. Proven leadership experience in guiding teams, managing projects, and achieving strategic goals, complemented by a commitment to developing efficient processes and maintaining high standards. Recognized for a collaborative approach and exceptional problem-solving abilities, with the capacity to interact effectively at all organizational levels. Self-motivated professional ready to leverage existing skills while gaining valuable experience in the IT sector, ultimately enhancing productivity and reputation within a dynamic environment.
Overview
21
21
years of professional experience
Work History
Professional School Bus Operator
DRIVERGENT INC
11.2022 - Current
- Operated school buses safely, ensuring timely transportation for students.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Monitored student behavior to promote a safe and respectful environment.
- Collaborated with school officials to coordinate transportation schedules effectively.
- Maintained accurate records of daily routes, incidents, and vehicle maintenance logs.
- Ensured compliance with federal, state, and local regulations by adhering to transportation laws and guidelines.
Professional School Bus Driver
DURHAM SCHOOL SERVICES
07.2018 - 10.2022
- Responsible for child safety and assistance in getting on and off the bus.
- Learned and adapted quickly to new technology and software applications, while being committed to continuous improvement.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing daily assignments.
- Self-motivated, with a strong sense of personal responsibility.
School Bus Monitor
FIRST STUDENT TRANSPORTATION
09.2015 - 05.2018
- Responsible for Maintaining order and behavior of children on the bus so the driver will not be distracted from safely driving.
- Responsible for Maintaining a positive, calm attitude and a soft voice while on the job.
- Responsible for Protecting all children from physical punishment or verbal abuse by anyone in any program activity, and immediately reports any such incident to the center director or person in charge.
- Monitored student behavior to ensure safety and compliance during transportation.
- Assisted drivers with loading and unloading students, maintaining efficient operations.
Customer Service Associate
WALGREENS
10.2014 - 08.2015
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to optimize store layout for improved customer flow.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Test Performance Driver
ROUSH INDUSTRIES
12.2013 - 08.2014
- Test drove vehicles and recorded information, such as miles traveled and gas, oil, or water consumed, brake operation, noises detected, and general performance on standard form etc.
- Developed detailed reports documenting test results, identifying areas for enhancement in vehicle performance metrics.
- Maintained high levels of confidentiality regarding prototype designs and testing data, ensuring the security of company intellectual property.
- Assisted engineers in the validation process of new software releases through rigorous test drives under diverse environments.
- Collaborated with engineering teams to provide feedback on design modifications for improved driving dynamics.
Automotive Machinery Parts Specialist
SUDAN CO.
02.2009 - 09.2013
- Assisted in performing multiple machine maintenance.
- Experience in welding, plastics, press machinery, packaging, metal stamping, assembly, assembly line, product assembly, robotics and product sorting.
- Knowledgeable in label proficiency, computer skills and updates.
- Improved product quality and productivity by 30%.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Manager
MCDONALDS
12.2005 - 01.2009
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted in maintaining cleanliness and organization of the front counter and dining area.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic initiatives to improve customer satisfaction and service delivery.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associates - Veterinary Technician
Oakland Community College
Auburn Hills, MIHigh school diploma -
Clarkston High School
Clarkston, MI05-2007
Skills
- Strong Verbal and communication
- Organization and prioritization
- Quick learning
- Accuracy and attention to details
- Self-sufficient and proactive
- Tolerant and flexible in different situations
- Adaptability and ability to work under pressure
- Some knowledge in Microsoft Word, Excel, PowerPoint and a willingness to gain further experience
- Maintaining records
- Excellent in Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Technology-based navigation
- Active listening
- Critical thinking
Accomplishments
- Established good working relationships with customers/clients.
- Improved support level service by 15%
- Cut product loss by 10%
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- System Problem diagnosis- Used operational knowledge of systems, parts and components to help solve problems that arose during product assembly.
- Increased sales production by 15%
- Promoted to Manager
Interests
Timeline
Professional School Bus Operator
DRIVERGENT INC
11.2022 - Current
Professional School Bus Driver
DURHAM SCHOOL SERVICES
07.2018 - 10.2022
School Bus Monitor
FIRST STUDENT TRANSPORTATION
09.2015 - 05.2018
Customer Service Associate
WALGREENS
10.2014 - 08.2015
Test Performance Driver
ROUSH INDUSTRIES
12.2013 - 08.2014
Automotive Machinery Parts Specialist
SUDAN CO.
02.2009 - 09.2013
Manager
MCDONALDS
12.2005 - 01.2009
Associates - Veterinary Technician
Oakland Community College
High school diploma -
Clarkston High School