Alayshia Jones
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and driven business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Continuum
07.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
Aeropostale
12.2019 - 05.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server/Host
Cracker Barrell Old Country Store
01.2017 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma - General Studies
Terry Parker High School
Jacksonville, FL05.2019
Skills
- Appointment Scheduling
- Call Management
- Data Collection
- Data Entry
- Microsoft Excel
- Quality Control
- Multitasking
Timeline
Customer Service Representative
Continuum
07.2020 - 09.2021
Sales Associate
Aeropostale
12.2019 - 05.2020
Server/Host
Cracker Barrell Old Country Store
01.2017 - 04.2020
High School Diploma - General Studies
Terry Parker High School