Alaysia Wolfe
Customer Service Professional
Enola,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Certified Learning Coach/Server Trainer
Red Robin Group
Mechanicsburg, PA
11.2021 - Current
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Modeled role-play scenarios to provide visual demonstration of serving product to patrons.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Presented training material with varied instructional methods to maintain attention of participants.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Educated bartenders, clerks and servers on responsible service protocols.
Manager of Operations
Sweigart Rentals
Enola, PA
07.2016 - Current
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Partnered with vendors and suppliers to effectively manage and budget.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Increased profit by streamlining operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Developed systems to track and log work issues.
Education
GED -
East Pennsboro Area Senior High School
Enola, PA 05.2001 -
Skills
Online training experience
Employee training
Public speaking
Written Communication
Maintenance and Repair
Self-Motivated
Multitasking Abilities
Interpersonal Communication
Training and Development
Good Telephone Etiquette
Problem-Solving
Decision-Making
Data Entry
Timeline
Certified Learning Coach/Server Trainer
Red Robin Group
11.2021 - Current
Manager of Operations
Sweigart Rentals
07.2016 - Current
GED -
East Pennsboro Area Senior High School
05.2001 -