Alayssa Moreno
Roma,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Maximus Inc
06.2023 - Current
- Stayed up-to-date with the latest industry developments and trends, ensuring continued professional growth and application of best practices within daily operations.
- Contributed to continuous improvement efforts by identifying opportunities for optimization within the CCR operation process.
- Ensured high-quality final products by performing regular quality checks and calibrating instruments as needed.
- Maintained compliance with environmental regulations through diligent monitoring of emissions and waste management practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Nurse Provider
American Medical
01.2023 - Current
- Knowledge of clinical and home care practices and Exceptional knowledge of traumatic situations
- Strong caring and understanding skills Familiar with Microsoft Word, Microsoft Excel, PowerPoint, and the Internet
- Solid time management skills
- Dedicated and compassionate registered nurse with10 years of experience working with patients
- Proven ability to provide direct patient care in a fast-paced environment
- Calm and level-headed with the ability to handle difficult patients and high-stress situations
- Use strong verbal communication skills and humor to develop strong relationships with patients and their families
Nurse Provider
Prestige Co.
01.2018 - 12.2022
- Performed nursing care either in a hospital or private home
- Administered medications, treatments, dressings, and other nursing services
- Observed, evaluated, and recorded symptoms
- Managed to apply independent emergency measures
- Scheduled and supervised appropriate nutritional diet
- Ensured to accurately followed physicians instructions
- Documented patient care information and passed it on to the patients family
- Monitored the health of the patient by recording vital signs
- Ensured to maintain regular communication with the physician and adequate supplies and all necessary equipment
- Familiar with Microsoft Word, Microsoft Excel, PowerPoint, and the Internet
Sale Associate/ Manager
MelRose Retail store
03.2012 - 10.2016
- I maintained a clean and sanitary work environment at all times
- Utilizes organizational skills in various projects, including displaying and arranging merchandise
- Aimed to provide clients with the best customer care Built a clientele consisting of return clients
- Schedule for sales exclusive to clients and manage the sales team, coordinate daily office workflows, and organize virtual events to improve customers engagement and morale during COVID-19 including coordinating collection and billing activities
Education
Clerical Office Assistant certificate -
South Texas College
McAllen, TX01.2008
Administration office work - undefined
Roma high School
Roma, TX01.2007
Timeline
Customer Care Representative
Maximus Inc
06.2023 - Current
Nurse Provider
American Medical
01.2023 - Current
Nurse Provider
Prestige Co.
01.2018 - 12.2022
Sale Associate/ Manager
MelRose Retail store
03.2012 - 10.2016
Administration office work - undefined
Roma high School
Clerical Office Assistant certificate -
South Texas College
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