Alayzya Othman
Glendale,AZ
Summary
Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
7
7
years of professional experience
Work History
Cashier /Assistant Florist
Safeway
09.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Set up new sales displays each week with fresh flower products.
- Prepared for incoming inventory for inclusion of flower arrangements, bouquets and Debi Lilly arrangments.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Created custom flower arrangements and filled in orders for in-store customers.
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
- Provided support during promotional events, effectively setting up displays, engaging with customers, and handling increased demand for products.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Processed customer orders accurately and efficiently, contributing to increased sales revenue.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Nurtured flowers to maintain quality and promote longevity.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Utilized floral design techniques to craft unique floral arrangements.
- Maintained thorough knowledge of needs, characteristics, care, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Cashier/Retail Sales Associate
Goodwill Store
09.2022 - 06.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Mentored new team members on sales software system operation.
Babysitter
Home Sweet Home Babysitting
07.2017 - 09.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
House Cleaner
Lupe Guerrero
01.2017 - 07.2019
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School Diploma -
Cactus High School
Glendale, AZ05.2023
Skills
- Safety Enforcement
- POS Terminal Operation
- Customer Needs Assessments
- Credit and Debt Card Processing
- Issuing Receipts
- Cash Counting
- Merchandise Restocking
- Positive Customer Engagement
- Adaptable and Flexible
- Team Cooperation
Timeline
Cashier /Assistant Florist
Safeway
09.2023 - Current
Cashier/Retail Sales Associate
Goodwill Store
09.2022 - 06.2023
Babysitter
Home Sweet Home Babysitting
07.2017 - 09.2022
House Cleaner
Lupe Guerrero
01.2017 - 07.2019
High School Diploma -
Cactus High School