ALAZAE ALFONSO
Summary
Experienced retail management professional with a strong background in operations and leadership. Recognized for optimizing store performance through effective team collaboration and strategic planning. Demonstrated expertise in inventory management, customer service, and staff training. Proven adaptability to changing environments, consistently achieving business goals.
Overview
8
8
years of professional experience
Work History
Temporary Assistant Store Manager
NIKE, Inc.
09.2016 - Current
- Coordinated strategic shipment game planning with peers to ensure product was hitting the sales floor in 24 hours’ time
- Coordinated and implemented leadership training for 2 new supervisors.
- Created seasonal employee engagement activities across multiple retail store locations
- Assisted in recruiting, hiring and training of team members.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Nike Community Ambassador (NCA) - District Community Champion, District 16 region
NIKE, Inc.
09.2016 - Current
- Serve as a peer leader among retail employees from 9 retail stores in the district, establishing and maintaining relationships with community organizations at the store level
- Implemented training around social and community impact with retail store athletes to align to goals of staying engaged in our communities
- Monitor Stores Progress towards achieving NCA monthly goals.
- Implemented NCA training 'take overs' in daily huddle to drive clarity and interest around community events and explain our mission.
- Delivered in-person and virtual training sessions to multi-store champions
Social and Community Impact Specialist (SCI)
NIKE, Inc.
09.2016 - Current
- Led strategic alignment efforts between Social and Community Impact Team and retail stores
- Included regular strategic alignment meetings with Regional Director, Store managers, and retail store district community champions
- Led employee engagement efforts with Chicago HQ and retail employees with various community partners, including the Obama Foundation
- Managed grantmaking processes, including research on potential grantees, grant vetting process, investment strategies and relationship management
- Led activations with our retail doors and our community partners, including managing event design, agency management, budget management, and event execution
- Collaborated with Chicago Park district and agency to host a summit focused on healing centered coach training
- Led Social and Community Impact trainings with retail athletes and store managers from 9 different stores
- Hosted and led inaugural Black Community Commitment event for community leaders in Chicago HQ office
- Collaborated with agency and peers to maximize brand alignment opportunities
Athlete Services/Product Lifecycle Coach/Visual Coach (Department Manager)
NIKE, Inc.
09.2016 - Current
- Served as a retail leader, leading a collaborative team of individuals across multiple stores to support a pop-up product expo for Bank of America Chicago Marathon, our largest annual external activation
- Implemented a strategic game plan to ensure all human resource training was completed for our entire district well in advance of deadline
- Onboarded incoming athletes on company polices and trainings and implemented and elevated a new training plan for both existing and new employees for stockroom performance excellence
Education
Bachelor of Arts - Justice Studies And Minor Business Marketing
Northeastern Illinois University
Chicago, IL05-2024
Skills
- Problem-solving
- Employee Engagement
- Customer experience
- Customer service and engagement
- Team building and leadership
- Hiring and training
- Relationship building and management
- Proficient Microsoft Office
- Keynote
- Workvivo
- Slack
- Zoom
- Social Media: Instagram, Twitter, Facebook, TikTok
- AirTable
- Google Plateforms
Timeline
Temporary Assistant Store Manager
NIKE, Inc.
09.2016 - Current
Nike Community Ambassador (NCA) - District Community Champion, District 16 region
NIKE, Inc.
09.2016 - Current
Social and Community Impact Specialist (SCI)
NIKE, Inc.
09.2016 - Current
Athlete Services/Product Lifecycle Coach/Visual Coach (Department Manager)
NIKE, Inc.
09.2016 - Current
Bachelor of Arts - Justice Studies And Minor Business Marketing
Northeastern Illinois University