ALAZAY SALAZAR
Palmdale,CA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail oriented and thrives in fast-paced, intense environment. Skilled in cash handling and fostering positive customer experiences, contributing to significant loyalty program growth
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Courtyard by Marriott
Sun Valley, CA
07.2022 - 09.2024
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers including sales as well.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, scanning documents.
- Maintained inventory levels of office supplies needed for front desk operations.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed large volume of guests and improved overall customer service.
- Trained new employees
- Handled customer complaints in a professional manner.
Restaurant Shift Manager
Daphnes California Greek
Simi Valley, CA
09.2021 - 06.2022
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings
- Assigned tasks to employees and oversaw opening and closing of restaurant
- Excelled in every store position and regularly backed up front-line staff
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce
- Checked and monitored inventory levels to reorder items
Cashier Team Lead
Del Taco
Simi Valley, CA
09.2020 - 10.2021
- Performed store opening, closing, and shift change actions and kept accurate shift changed logs
- Assisted customers by answering questions and fulfilling requests
- Communicated with customers and team members to solve problems
- Processed both cash and card purchases and returns
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting
- Developed strong relationships with repeat customers through friendly service interactions
- Trained team members on cash register operation and cash handling
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Quickly and accurately counted drawers at start and end of each shift
- Performed cash, card, and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
Education
High School -
Royal High School
Simi Valley06.2021
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Drawer balancing
- Cash Handling
- Hospitality services
- Fluent in english and Spanish
- Staff Management
Languages
Spanish, Full Professional
Timeline
Front Desk Associate
Courtyard by Marriott
07.2022 - 09.2024
Restaurant Shift Manager
Daphnes California Greek
09.2021 - 06.2022
Cashier Team Lead
Del Taco
09.2020 - 10.2021
High School -
Royal High School