Alba Duran
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Medical Assistant
26health
Orlando
12.2024 - Current
- Administered injections, medications, and treatments under physician supervision.
- Assist providers with patient intake, vital signs, and clinical documentation
- Coordinated patient appointments and care services to enhance patient flow and access to healthcare.
- Communicate with patients regarding medications, referrals, and follow-up care
- Ensured accurate patient records in EHR systems, supporting compliance with HIPAA regulations.
- Maintained clean and well-stocked examination rooms, ensuring readiness for patient care.
- Support daily clinic operations in a fast-paced healthcare environment
Customer Service
Cigna
Orlando
10.2023 - 05.2024
- Provided customers with tools to manage healthcare effectively
- Educated customers about healthcare options
- Resolving issues and answering customers’ questions
- Handled inquiries about patient medications and benefit offerings to ensure informed decision-making
Certified Application Counselor
True Health
Orlando
01.2016 - 03.2020
- Guided clients through application processes for public health insurance programs, ensuring accurate submissions for Medicaid and CHIP.
- Facilitated patient access to social programs, enhancing enrollment in Medicaid, Medicare, and Social Security.
- Provided education and outreach to community members regarding health insurance options and eligibility requirements
- Reviewed applicant data for compliance with eligibility criteria, supporting successful approvals for economic assistance.
Engagement & Enrollment Specialist
True Health
Orlando
11.2009 - 02.2016
- Led outreach engagement efforts and conducted enrollment calls, connecting with individuals to facilitate access to medical insurance.
- Handled inbound calls from members, delivering exceptional service and support to enhance member experience.
- Performed health risk assessments efficiently, ensuring accuracy in identifying member needs.
Education
Associate of Science -
Bryan University
05.2023 - 01.2025
Skills
- Medical Assistant
- Medical terminology
- Anatomy
- Physiology
- Medical ethics
- Pharmacology
- Medical billing
- Advanced medical billing
- Charting
- Records management
- Office administration
- Tech-savvy
- Adaptable
Timeline
Medical Assistant
26health
12.2024 - Current
Customer Service
Cigna
10.2023 - 05.2024
Associate of Science -
Bryan University
05.2023 - 01.2025
Certified Application Counselor
True Health
01.2016 - 03.2020
Engagement & Enrollment Specialist
True Health
11.2009 - 02.2016