Alisha Pomrehn
Omaha,NE
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant
AHMC Cancer Center
10.2022 - 07.2023
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Called and faxed pharmacies to submit prescriptions and refills.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Server
Bjs Restaurants Inc
03.2021 - 07.2022
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Cultivated warm relationships with regular customers.
Medical Assistant
Dr. Andrew Liao
10.2018 - 07.2021
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Called and faxed pharmacies to submit prescriptions and refills.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Customer Service Representative
Walmart
11.2015 - 06.2018
- Provided primary customer support to internal and external customers.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Managed timely and effective replacement of damaged or missing products.
Education
Certified Medical Assistant - Medical Assistant
UEI College - Cerritos
Cerritos, CA07.2012
High School Diploma -
Monrovia High School
Monrovia, CA06.2009
Skills
- Compassionate
- Compassionate caregiver
- Vital Signs Documentation
- Payment Processing
- Prioritizing stat orders
- Trustworthy companion
- Flexibility and Adaptability
- Medical office administration
- Medical Records Management
- Examination Preparation
- Certified Medical Assistant (CMA)
- Venipuncture Expertise
- Medical Assistant
Timeline
Medical Assistant
AHMC Cancer Center
10.2022 - 07.2023
Server
Bjs Restaurants Inc
03.2021 - 07.2022
Medical Assistant
Dr. Andrew Liao
10.2018 - 07.2021
Customer Service Representative
Walmart
11.2015 - 06.2018
Certified Medical Assistant - Medical Assistant
UEI College - Cerritos
High School Diploma -
Monrovia High School