Jose Batista
Miami,FL
Summary
Proven Medical Assistant with a robust background at Cleveland Clinic Florida, showcasing expertise in HIPAA compliance and a compassionate approach to patient care. Excelled in patient scheduling and direct care, significantly enhancing patient satisfaction. Adept in medical terminology and a reliable team player, I bring meticulous attention to detail and a professional demeanor to every task.
Overview
21
21
years of professional experience
Work History
Medical Assistant
Cleveland Clinic Florida
Weston, Fl
07.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Check patient's vital signs, pre-op patients.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant/Surgery Scheduling Coordinator
Hallandale Medical Center
Hallandale, FL
07.2009 - 07.2022
- Scheduled and accompanied patients to medical appointments.
- Monitored expiration of medical supplies and medications.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Obtained patients medical history, medication information, symptoms, and allergies.
- Documented patient information obtained from interviews.
- Scanned documentation and entered into database.
- Obtained scanned records and uploaded them into the database.
- Performed medical records management, including filing, organizing and scanning documents.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Identified abnormal test results and referred them to clinical laboratory scientist for further review.
- Assisted with receptionists duties, file organization, research and development.
Reader Assistent/Customer Service Representative
Social Security Adminstration
Miami, FL
01.2004 - 03.2006
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated community members about environmentally -related health issues.
- Upheld confidentiality of all information.
Education
License Practical Nurse -
Florida National University
Hialeah, FL01-2015
Certified Medical Assistant -
Concorde Career College
Miramar, FL01-2009
High School Diploma -
William H Turner Technical Arts High Schools
Miami, FL06-1998
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Data entry
- CPR/First aid certified
- Vital signs monitoring
- Medical terminology
- Reliable team player
- Compassionate
- Patient assessments
- Medical procedures
- Appointment setting
- Compassionate caregiver
- Patient care coordination
- Sterilization techniques
- Patient-focused care
- Compassionate
- Compassionate caregiver
- Equipment sterilization
Timeline
Medical Assistant
Cleveland Clinic Florida
07.2022 - Current
Medical Assistant/Surgery Scheduling Coordinator
Hallandale Medical Center
07.2009 - 07.2022
Reader Assistent/Customer Service Representative
Social Security Adminstration
01.2004 - 03.2006
License Practical Nurse -
Florida National University
Certified Medical Assistant -
Concorde Career College
High School Diploma -
William H Turner Technical Arts High Schools