Alba Ibarra
Stockton,CA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
10
10
years of professional experience
Work History
Retail Associate/Lead Barista
Trail Coffee Roasters
Stockton
11.2023 - 11.2024
- Operated cash register to process payments from customers.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Tracked inventory levels for restocking purposes.
- Answered questions about current promotions and resolved issues according to store policies.
- Invited customers to participate in-store activities and promotions to generate new business and boost loyalty.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Administrative Assistant
Pediatrics Medical Associates
San Jose, CA
01.2022 - 12.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted patients in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed scheduling for office meetings and appointments.
- Maintained accurate records of client interactions and service documentation.
- Supported program administration by processing intake forms and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administrative Assistant
Platinum Plumbing
San Jose, CA
08.2019 - 12.2021
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Organized meetings between executives and outside vendors or clients.
- Provided support to departmental managers in the development of project plans and initiatives.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
Administrative Officer
Securitas Security Services USA
San Jose, CA
12.2017 - 08.2019
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Monitored visitor access control systems including issuing identification badges when necessary.
Supervisor
Peet's Coffee
San Jose, CA
09.2014 - 12.2017
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on projects and provided timely feedback to staff members.
- Performed weekly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
Education
High School Diploma -
Gunderson High School
San Jose, CA06.2013
Skills
- Office Administration
- Filing
- Reception Oversight
- Appointment Scheduling
- Meeting Planning
- Customer Service
- Organization and Efficiency
- Medical Terminology
- Resourceful
- Patient Care Advocacy
- Insurance Eligibility Verifications
- Training and Development
- Professional Communication
- Excellent Research Skills
- Detail Oriented
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Associate/Lead Barista
Trail Coffee Roasters
11.2023 - 11.2024
Administrative Assistant
Pediatrics Medical Associates
01.2022 - 12.2024
Administrative Assistant
Platinum Plumbing
08.2019 - 12.2021
Administrative Officer
Securitas Security Services USA
12.2017 - 08.2019
Supervisor
Peet's Coffee
09.2014 - 12.2017
High School Diploma -
Gunderson High School