Jianna Mejias
North Plainfield,NJ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Outback Steakhouse
Greenbrook, NJ
12.2023 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared drinks according to standard recipes.
- Upheld high standards of sanitation in accordance with health department regulations.
Shift Leader
Dairy Queen
Plainfield, NJ
03.2021 - 12.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Scheduled team members for shifts based on business needs and customer demand.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Education
Some College (No Degree) -
Seton Hall University
South Orange, NJ09-2023
High School Diploma -
North Plainfield High School
North Plainfield 06-2023
Associate of Science - Nursing
Raritan Valley Community College
Raritan, NJSkills
- Customer service
- Cash handling
- Guest relations
- Positive and professional
- Hospitality service expertise
Languages
English
Professional
Spanish
Professional
Timeline
Server/Bartender
Outback Steakhouse
12.2023 - Current
Shift Leader
Dairy Queen
03.2021 - 12.2023
Some College (No Degree) -
Seton Hall University
High School Diploma -
North Plainfield High School
Associate of Science - Nursing
Raritan Valley Community College