Alba Zhupa
Jacksonville,Fl
Summary
Efficient To-Go Specialist known for exceptional productivity and customer service, eager to bring my expertise to Longhorn Steakhouse. Skilled in taking and managing orders, customer relations, and time management, I excel at maintaining smooth operations and ensuring high customer satisfaction. With strong communication, adaptability, and problem-solving abilities, I consistently deliver a seamless experience for every customer.
Overview
2
2
years of professional experience
Work History
To Go Specialist
Carrabbas
07.2024 - Current
- Greeted customers in a friendly manner and took orders for to-go items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Displayed excellent customer service.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Performed opening duties including setting up workstations with required supplies and equipment.
Bakery Clerk
Publix
07.2023 - 05.2024
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Operated cash register to process customer orders accurately and efficiently.
Team Member
Cava
11.2022 - 07.2023
- Enthusiastically educated guests about our menu and assemble orders as requested
- Was able to successfully communicate with all members of my team to navigate job responsibilities and complete daily tasks
- Was able to keep productivity goals by resolving issues in a timely manner
- Kept work areas such as the serving line, dining room and restrooms clean, organized, and safe to promote efficiency and team safety
Education
Bachelor of Science - Information and Computer Systems
Florida State College
Jacksonville, FL07-2027
Skills
- Proficient Conflict Resolution
- Order Accuracy
- Menu knowledge
- Food handling
- Phone Etiquette
Languages
Albanian
Native/ Bilingual
Timeline
To Go Specialist
Carrabbas
07.2024 - Current
Bakery Clerk
Publix
07.2023 - 05.2024
Team Member
Cava
11.2022 - 07.2023
Bachelor of Science - Information and Computer Systems
Florida State College