Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Krystal Kula

Manchester

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Skilled in handling high-volume call environments with a strong focus on team collaboration and achieving results. Demonstrated strengths in mentoring new customer service representatives. Offers positive and effective leadership skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CSR Promoted to Communication Center Specialist

Callogix
12.2021 - 01.2025
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Held training classes each day for new representatives to prepare them for success on the call floor.
  • Mentored new employees on procedures and policies to maximize team performance.

Barista

Midtown Cafe
06.2019 - 07.2020
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Offered recommendations based on taste preferences.
  • Controlled line and crowd with quick, efficient service.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.

Head Line Cook

The Common Man Roadside
02.2017 - 10.2018
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained a clean and safe kitchen environment, adhering to strict sanitation guidelines.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Developed standard operating procedures for consistent food quality and presentation.
  • Prepared sandwiches, specialty items and custom orders to meet guest requests.
  • Handled multiple orders simultaneously while coordinating with other stations to maintain seamless workflow.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.

Education

High School Diploma -

Manchester Memorial High School
Manchester, NH
06.2013

Skills

  • Customer Service Experience
  • Professional Call Etiquette
  • Customer focus
  • Call Interaction Documentation
  • Customer Loyalty Development
  • Strong Oral and Written Skills
  • Proficient Conflict Resolution
  • Professional Demeanor in High-Stress Situations
  • Detail-Oriented Efficiency

Education and Training

Attended Manchester School of Technology briefly while attending Manchester Memorial High School for vocational training courses.

Certification

Ulysses Efficient Customer Service & Positive Coaching Certifications

Timeline

CSR Promoted to Communication Center Specialist

Callogix
12.2021 - 01.2025

Barista

Midtown Cafe
06.2019 - 07.2020

Head Line Cook

The Common Man Roadside
02.2017 - 10.2018

High School Diploma -

Manchester Memorial High School

Similar Profiles

CREATE PROFILE
Krystal Kula