Noel Caraballo
Engage PEO
St. Petersburg,FL
16
years of professional experience
Dynamic professional with over 10 years of experience in customer service and call center operations. Skilled in training and coaching teams, ensuring compliance with regulatory requirements, and providing exceptional support during critical periods. Aiming to leverage these strengths to drive operational efficiency and improve client satisfaction.
Work History
Service Center Specialist
5 Years 1 Month- Provided exceptional customer service to clients and employees, addressing inquiries and resolving issues efficiently in regards to onboarding, benefits, payroll, workers compensation, FMLA and other HR related issues.
- Managed client documentation, ensuring compliance with regulatory requirements and company policies, like I9 paperwork and E-Verify.
- Helped employees and clients during their Open Enrollment season and W2 tax period.
- Reduced call resolution time, implementing solutions to address recurring issues proactively.
Credit Service Representative
5 Years 6 Months- Assisted customers with credit inquiries and account management.
- Processed payments and helped clients to bring delinquent accounts up to date
- Resolved billing discrepancies, ensuring prompt and accurate solutions.
- Educated clients on account features, enhancing customer satisfaction and retention.
Connection Center Sales Associate
5 Years- Facilitated customer inquiries, providing accurate information and support for product availability and services. regarding multiple providers like AT&T, Sprint and T-Mobile.
- Assisted in daily operations by managing inventory levels and ensuring product displays met company standards.
- Trained new associates on sales techniques, customer service protocols, and operational processes to enhance team performance.
- Implemented effective merchandising strategies, improving product visibility and driving customer engagement within the store.
Education
5 Years of College - Marketing
Skills
Customer service experience
Customer support
Training and coaching
Bilingual (Spanish)
Timeline
Service Center Specialist
Engage PEO
09.2021 - CurrentRead More
Credit Service Representative
Macys Credit And Customer Service
03.2016 - 09.2021Read More
Connection Center Sales Associate
Sam's Club
03.2011 - 03.2016Read More
Universidad De Puerto Rico- Mayaguez
5 Years of College from Marketing
Read More