Syeda Mahmood
Houston,Tx
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Service Center Specialist
Lewis Food Town
573 El Dorado Blvd Webster Tx 77598
03.2018 - Current
- Balanced competing priorities effectively without sacrificing quality or efficiency in any area.
- Mentored new team members, sharing best practices for success in the role while fostering a supportive work environment.
- Identified opportunities for process improvements, leading to increased efficiency and cost savings.
- Elevated customer loyalty by effectively managing escalated calls with empathy, patience, and professionalism.
Education
Bachelor Of Business Administration - Operations Management
American International University of Bangladesh
Dhaka, Bangladesh 02.2015
Bachelor Of Business Administration - Accounting And Finance
American International University of Bangladesh
Dhaka, Bangladesh 02.2015
Skills
- Professionalism and Work Ethic
- Customer Service
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Handling Customer Complaints
- Customer Relationship Management
- Performance Goals
- Documentation And Reporting
- Order Fulfillment
- Service Scheduling
- Records Management
- Cost Estimation
- Account Management
- Staff education and training
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Understanding Customer Needs
- Customer service excellence
- Organizational Skills
- Decision-Making
- Self Motivation
- Work Prioritization
- Goal Setting
- Money handling abilities
- Professionalism
- Account Reconciliation
- Interpersonal Communication
- MS Office
Timeline
Service Center Specialist
Lewis Food Town
03.2018 - Current
Bachelor Of Business Administration - Operations Management
American International University of Bangladesh
Bachelor Of Business Administration - Accounting And Finance
American International University of Bangladesh