Alba Graciela Turcios
Indianapolis,IN
Summary
Dedicated professional with strong customer service and effective communication skills. Experienced in conflict resolution and bilingual communication, ready to enhance customer experiences and streamline workflows.
Overview
1
1
year of professional experience
Work History
Server
Cracker Barrel
Indianapolis, Indiana
01.2025 - 10.2025
- Assisted customers with inquiries and complaints in a professional manner.
- Maintained records of customer communications, including emails, phone calls and other correspondence.
- Managed schedules and coordinated appointments for team members.
- Collaborated with team members to improve workflow efficiency.
- Prepared reports summarizing analytical results for management review meetings.
Bank Teller
PLS Check Cashing
Indianapolis, Indiana
10.2025 - 07.2026
- Addressed customer needs, fostering positive relationships and enhancing satisfaction.
- Utilized active listening skills to provide tailored responses to customer inquiries.
- Answered customer inquiries via phone and email.
- Organized daily tasks to prioritize and manage workload effectively.
- Managed office staff schedules and appointments.
Education
High School Diploma -
Herron High School
Indianapolis, IN05-2026
Skills
- Point of sale
- Customer service
- Report preparation
- Time management
- Process optimization
- Effective communication
- Active listening
- Conflict resolution
- Bilingual communication
Timeline
Bank Teller
PLS Check Cashing
10.2025 - 07.2026
Server
Cracker Barrel
01.2025 - 10.2025
High School Diploma -
Herron High School