Albana Hajdari
Madison,WI
Summary
At Hotel Kalaja, a diligent Housekeeping Room Attendant enhanced guest satisfaction and reduced complaints by over 30% through exceptional customer service and adherence to deep cleaning protocols. Leveraging skills in chemical handling and relationship building, I led training for new staff, significantly improving team performance and room readiness efficiency.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Hotel Kalaja
Kosovo
05.2020 - 03.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
High School -
Skenderbeu
Kaqanik Kosovo06.2012
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Chemical Handling
- Sorting and washing laundry
- Bathroom maintenance
- Folding clean laundry
- Vacuuming carpets
- Window Cleaning
- Stain Removal
- Dusting surfaces
- Carpet cleaning
- Time Management
- Health and safety compliance
- Organizational Skills
- Work Planning and Organization
- Deep Cleaning Protocols
- Sweeping and Mopping
- Room Maintenance Scheduling
- Vacuuming
- Kitchen Cleaning and Dishwashing
- Supply Stocking
- Floor Vacuuming
- Quality Control
- Floor Cleaning, Polishing, and Waxing
- Restroom Servicing
- Relationship Building
- COVID-19 Safety Procedures
- Data Entry
- Staff Training
Timeline
Housekeeping Room Attendant
Hotel Kalaja
05.2020 - 03.2022
High School -
Skenderbeu