Albani LINARES DIAZ
Hialeah
Summary
Skilled dentist with knowledge and experience in the different realms of the industry.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, hard worker, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
MULTI ROLE CUSTOMER SERVICE
Toyota of Hollywood
Hollywood
12.2023 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on company policies and customer service best practices.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Coached team members to consistently exceed superior customer service standards.
- Coordinated daily operations to maintain high service standards for guests.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
Dentist
Dental Specialties Center
ACARIGUA
12.2022 - 11.2023
- Conducted comprehensive dental examinations and assessed patient oral health needs.
- Performed restorative procedures such as fillings.
- Administered local anesthesia and managed patient comfort during treatments.
- Educated patients on oral hygiene practices and preventive care techniques.
- Dental hygienists experience.
- Provided emergency care for toothaches or broken teeth.
- Performed patient examinations, charted dental history and developed treatment plans.
- Examined patients' teeth, gums and oral tissue to identify and diagnose conditions.
- Explained procedures, answered questions and administered additional pain relief to help patients feel comfortable.
- Educated patients on proper oral hygiene techniques and preventive care measures.
- Prescribed medications and antibiotics to treat infections or pain relief associated with dental work.
- Took x-rays to identify areas of decay or other abnormalities in the mouth.
- Kept patient information confidential and respected patients rights to privacy.
- Scheduled follow-up appointments to monitor progress of treatments or surgeries performed.
- Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course.
- Kept up-to-date on advances in dentistry by attending seminars and conferences.
- Developed long-term relationships with patients through excellent customer service skills.
- Ensured all safety protocols were met when performing any type of procedure.
- Took impressions for dental appliances and sent prosthesis to outside dental labs.
Education
Dental Assistant - Dentist
Florida Expanded Function Dental Assistant Advanc
Orlando, FL08-2024
Bachelor of Science - Dentist
Jose Antonio Paez University
Venezuela10-2022
Skills
- Customer service
- Problem solving
- Conflict resolution
- Treatment planning
- Team collaboration
- Dental examinations
- Pain management
- Customer relationship management
- Oral hygiene promotion
- Effective communication
- Teeth bleaching
- Filling caries
- Safety procedures
- Molar root canal
- Infection control maintenance
- Surgical extractions
- Tooth defect repai
- Injury repair
- X-ray analysis
- X-ray processing
- X-ray review
- Patient interviewing
- Patient engagement
- Sealant applications
- Continuing education
Languages
Spanish
Full Professional
English
Limited
Timeline
MULTI ROLE CUSTOMER SERVICE
Toyota of Hollywood
12.2023 - Current
Dentist
Dental Specialties Center
12.2022 - 11.2023
Dental Assistant - Dentist
Florida Expanded Function Dental Assistant Advanc
Bachelor of Science - Dentist
Jose Antonio Paez University
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