Albanie Krumvieda
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Surgery Counseling position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Refractive Surgery Representative
Heaton Eye Associates
11.2021 - Current
- Took active role in helping with over flow by counseling patients and providing adequate customer service to meet patient care needs.
- Use strong and eloquent speaking skills in delivering questions to survey participants by phone and email for possible LASIK candidates.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Met with patients to finalize surgeries and collect patient financial responsibilities for upcoming procedures and providing balanced batches on a daily basis.
- Help maintain LASIK flow by prepping pre-op rooms, cleaning procedure bed, and walking patients in and out.
- Assisted with medical coding and billing tasks by posting charges to accelacapture.
- Calculated estimated copay based on current insurance benefits and obtaining authorizations.
- Gathered medical data from surgery counselors to give insurance verifies proper diagnosis codes to deliver accurate benefits.
Patient Service Representative
Heaton Eye Associates
09.2019 - 11.2021
- Checked patients in and out and resolved department issues to maintain patient satisfaction and keep optimal patient flow.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPPA regulations.
- Ran credit card batches and balanced deposits on a daily basis.
- Checked daily doctor schedules and verified insurance.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Assist surgery counselor with scheduling procedures, maintaining medical clearances, and receiving authorizations for upcoming surgeries.
- Kept up with office cleanliness along with changing out monthly promotions to keep our patients up to date on our offers.
- Directed clients and made recommendations in regards to what products and procedures would best fit their skin needs.
Sales Associate
Dillard's
08.2018 - 09.2019
- Insured great customer service.
- Assisted teammates with sales processing tasks to meet daily goals.
- Offered products and service consultations and employed upselling techniques.
- Met product processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
- Open and closed money drawer insuring it was counted and balanced daily.
Store Manager
Tru Tan
06.2016 - 08.2018
- Processed paperwork, balances register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Helped customers select products that best fit their personal needs.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Trained new hires on effective techniques and ensured great customer service.
Education
High School Diploma -
Lindale High School
Lindale, TX05.2017
Skills
Positive Attitude
Team Building
Fast learner
Clear and effective communicator
Reliable and trustworthy
Organization
Timeline
Refractive Surgery Representative
Heaton Eye Associates
11.2021 - Current
Patient Service Representative
Heaton Eye Associates
09.2019 - 11.2021
Sales Associate
Dillard's
08.2018 - 09.2019
Store Manager
Tru Tan
06.2016 - 08.2018
High School Diploma -
Lindale High School
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