Albany Arrage
Doral,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach in fast-paced settings. Dedicated and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking, well-known for creating positive workplace culture and high-performing teams. Demonstrated sales expertise, including competitive offerings, pricing and market positioning.
Overview
5
5
years of professional experience
Work History
Manager
Only Work Boots
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Polo Ralph Lauren Factory Outlet
09.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
Camp Counselor
Kukenam Camp
06.2018 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Florida International University
Miami, FL12.2023
Associate of Arts - Music Business Management
Miami Dade College
Miami, FL12.2021
High School Diploma -
Divine Savior Academy
Doral, FL05.2018
Skills
- Order Supplies
- Brand Management
- Advertising Techniques
- Manage Budgets
- Customer Relationship Management
- Financial Statements
- Staff Management
- Business Management Principles
- Sales Strategies
- Sales and Marketing
- Manage Contracts
- Graphic Design
- Customer Service
- Team Leadership
- Coordinate Events
- Verbal and Written Communication
- Sell Products
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Only Work Boots
03.2021 - Current
Sales Associate
Polo Ralph Lauren Factory Outlet
09.2019 - 12.2020
Camp Counselor
Kukenam Camp
06.2018 - 08.2020
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Florida International University
Associate of Arts - Music Business Management
Miami Dade College
High School Diploma -
Divine Savior Academy