Albany Toloza Berrio
Groveland,FL
Summary
Organized person proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Strong business acumen, superior work ethic and professional appearance and demeanor. +5 years experience in costumer service and sales. Bilingual in Spanish and English
Overview
5
5
years of professional experience
Work History
Teller
PNC Bank
05.2023 - Current
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services doing a referral.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Detect scams in the bank, also help customers identify and prevent scams.
- Set appointments with salespeople and potential customers.
- Resolved customer complaints with empathy and understanding, resulting in increased loyalty and repeat business, receiving an excellent CXI (customer service experience) score.
Teller
Wells Fargo
05.2023 - 11.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Floor Manager
Mojito Bar Restaurant
04.2021 - 04.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw supply restocking, area cleaning and product organization.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Warehouse Worker
Amazon
03.2020 - 03.2021
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Verifying the accuracy and good condition of items within an order.
- Responsible for keeping conveyer clear and running smoothly.
- Work closely with managers to locate or replace missing and damaged for customer orders.
Server
Konakai Peruvian Cuisine
04.2019 - 02.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - English
Mc Fatther
High School Diploma -
U.E.P Simon Rodriguez
06.2018
Skills
- Managing Operations and Efficiency
- Administration and Reporting
- Motivational Leadership
- Bilingual
- Quick Learner
- Proactive
- Troubleshooter
- MS Office Proficient
- Professionalism and Courtesy
Timeline
Teller
PNC Bank
05.2023 - Current
Teller
Wells Fargo
05.2023 - 11.2023
Floor Manager
Mojito Bar Restaurant
04.2021 - 04.2023
Warehouse Worker
Amazon
03.2020 - 03.2021
Server
Konakai Peruvian Cuisine
04.2019 - 02.2020
No Degree - English
Mc Fatther
High School Diploma -
U.E.P Simon Rodriguez