Albert Arno
Norfolk,NY
Summary
Confident Service Advisor experienced in managing diverse responsibilities and fostering positive interactions with various personality types. Delivered exceptional customer service and effective issue resolution while expertly organizing deliveries and dispatching drivers. Focused on leveraging strong communication skills and adaptability to enhance service delivery and exceed expectations.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Service Advisor
Blevins Motors
Potsdam, New York
03.2026 - Current
- Assisted customers with inquiries and service needs at Blevins Motors.
- Scheduled service appointments using dealership management software.
- Communicated service recommendations based on vehicle inspections and customer feedback.
- Coordinated with technicians to ensure timely vehicle repairs and maintenance.
- Processed customer payments and completed service documentation efficiently.
- Provided exceptional customer service to enhance client satisfaction at Blevins Motors.
- Maintained knowledge of automotive products and services offered by the dealership.
- Followed up with customers post-service to ensure satisfaction and address concerns.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Maintained records of customer interactions and transactions.
Manager, Sales and Customer Support
NAPA Auto Parts - Genuine Parts
Massena, New York
03.2025 - 03.2026
- Managed customer inquiries and resolved issues effectively.
- Trained new team members on product knowledge and customer service skills.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Collaborated with cross-functional teams to streamline support processes.
- Implemented feedback mechanisms to gather insights from customers regularly.
- Coordinated sales promotions and marketing efforts to enhance customer engagement.
- Created reports outlining key performance indicators for assessing overall effectiveness of the department's services.
- Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
- Developed training materials for staff to improve service delivery standards.
- Assisted in maintaining a positive store environment for both staff and customers.
Education
Massena Central
Massena, NYDiploma - Automotive
St Lawrence Boces
Massena, NY 09.2003 - 06.2004
Skills
- Service documentation
- Customer relationship management
- Appointment scheduling
- Repair estimates
- Service scheduling
- Technical troubleshooting
- Inventory management
- Sales coordination
- Performance goals
- Reporting
- Process improvement
- Customer complaints
- Customer follow-up
- Conflict resolution
- Problem resolution
- Attention to detail
- Workflow management
- Team building
- Employee training
- Product training
- Preventive maintenance coordination
- Effective communication
- Computer skills
- Goal-oriented mindset
- Preventive maintenance coordination
Timeline
Service Advisor
Blevins Motors
03.2026 - Current
Manager, Sales and Customer Support
NAPA Auto Parts - Genuine Parts
03.2025 - 03.2026
Diploma - Automotive
St Lawrence Boces
09.2003 - 06.2004
Massena Central