Michael Atkins
Omaha,Nebraska
Summary
Customer support and service management professional with strong communication and problem-solving skills. Demonstrated success in streamlining processes to enhance efficiency and maintain high customer satisfaction. Achievements include fostering team collaboration and proactively resolving issues to drive positive outcomes. Committed to exceeding expectations and contributing to organizational success.
Overview
13
13
years of professional experience
Work History
Service Advisor
Gregg Young Chevrolet
Omaha, NE
08.2025 - Current
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Provided accurate information on service options and repairs to customers.
- Resolved customer complaints by understanding concerns and offering solutions.
- Educated customers about vehicle maintenance and care practices effectively.
- Collaborated with sales team to promote service plans and special offers.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Coordinated with technicians to ensure timely completion of service requests.
- Managed customer follow-ups to enhance satisfaction and loyalty.
Sales/Service Representative
State Farm Doug Bosse
Omaha, Nebraska
10.2024 - 08.2025
- Handling customer bills (taking payments, updating financial saved accounts, and addressing billing concerns)
- Scheduling appointments for reviews over current policies and pivoting for new sales opportunities for policies customers do not have.
- Handling claims by ensuring that all parties involved are assisted (that could be the adjuster, contractor, and the insured)
- Answering phone calls to ensure
- Called leads provided to sale products
- Ensure that we were hitting monthly goals for sales
- Ensuring that our service team hit their goal with sales
Service Advisor
HH CDJR
Omaha, NE
05.2024 - 10.2024
- Greeting customers in person and scheduling service appointments
- Cataloguing customer concerns and comments
- Ensuring that we meet CSI scores
- Submitting Extended Warranty claims and ensuring we receive payment for the repairs
- Writing service orders and description of problems and repairs
- Translating customers’ repair problems into standard repair terminology
Estimator
B Street Collision Center
Omaha, Nebraska
11.2022 - 05.2024
- Reviewed vehicle damage and prepared detailed cost estimates for repairs.
- Collaborated with insurance adjusters to facilitate claim approvals and processes.
- Utilized estimating software to generate accurate repair quotes and timelines.
- Communicated with customers to explain repair options and answer questions.
- Coordinated with technicians to ensure proper parts ordering and workflow efficiency.
- Conducted follow-up communications with clients post-repair for satisfaction feedback.
- Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
Premier Advocate Advisor
Orion
Omaha, NE
07.2022 - 11.2022
- Advised clients on financial strategies and investment options.
- Collaborated with cross-functional teams to enhance service offerings and solutions.
- Maintained up-to-date knowledge of regulatory changes affecting client portfolios.
- Analyzed market trends to inform strategic decisions and client recommendations.
- Developed comprehensive financial plans tailored to individual client needs.
Service Advisor
Baxter Subaru
Omaha, NE
07.2016 - 07.2022
- Greeting customers and scheduling service appointments
- Cataloguing customer concerns and comments
- Explaining repairs to customer
- Handling customer complaints
- Writing service orders and description of problems and repairs
- Translating customers’ repair problems into standard repair terminology
Sales Associate
Baxter Chrysler Dodge Jeep Ram
11.2015 - 06.2016
- Assisted customers in selecting vehicles based on preferences and needs.
- Demonstrated vehicle features and benefits during customer test drives.
- Maintained knowledge of current inventory and pricing for various models.
- Processed sales transactions efficiently using dealership software systems.
- Collaborated with service department to ensure customer satisfaction post-sale.
- Resolved customer inquiries and concerns promptly and professionally.
- Participated in training sessions to stay updated on product knowledge.
- Developed strong relationships with repeat customers for future sales opportunities.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Membership Sales & Services
Prairie Life Fitness
Omaha, NE
04.2013 - 11.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Millard South High School
Omaha, NE05.2007
Associate of Applied Science -
Metropolitan Community College
Elkhorn, NESkills
- Customer service
- Appointment scheduling
- Service documentation
- Warranty processing
- Customer relationship management
- Problem solving
- Team collaboration
- Effective communication
- Sales strategies
- Time management
- Conflict resolution
- Complaint resolution
- Price quoting
- Repair quality inspections
- Maintenance reporting
- Process improvements
- Preventive maintenance coordination
- Bill preparation
- Repairs scheduling
- Listening skills
- Clerical support
- Strong work ethic
- Team player mentality
- Performance goals
- Customer retention
- Documentation and reporting
References
References available upon request.
Timeline
Service Advisor
Gregg Young Chevrolet
08.2025 - Current
Sales/Service Representative
State Farm Doug Bosse
10.2024 - 08.2025
Service Advisor
HH CDJR
05.2024 - 10.2024
Estimator
B Street Collision Center
11.2022 - 05.2024
Premier Advocate Advisor
Orion
07.2022 - 11.2022
Service Advisor
Baxter Subaru
07.2016 - 07.2022
Sales Associate
Baxter Chrysler Dodge Jeep Ram
11.2015 - 06.2016
Membership Sales & Services
Prairie Life Fitness
04.2013 - 11.2015
High School Diploma -
Millard South High School
Associate of Applied Science -
Metropolitan Community College