Marlena Mugan
Tyler
Summary
Dynamic Service Advisor with a proven track record at Peltier Chevrolet, excelling in customer relationship management and service documentation. Recognized for enhancing customer satisfaction and loyalty through exceptional service and effective communication. A dedicated team player with a strong work ethic, committed to delivering high-quality service and fostering repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Peltier Chevrolet
Tyler
10.2016 - Current
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Store Manager
Century 21
Tyler
10.2012 - 10.2016
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery.
- Maintained accurate records of product orders, deliveries and returns.
Education
GED -
Hampton High School
Hampton, IA02-2008
Skills
- Service scheduling
- Service documentation
- Customer service
- Customer relationship management
- Maintenance reporting
- Team player mentality
- Service estimates
- Strong work ethic
Certification
- GM Certified
Languages
English
Professional
References
References available upon request.
Timeline
Service Advisor
Peltier Chevrolet
10.2016 - Current
Store Manager
Century 21
10.2012 - 10.2016
GED -
Hampton High School
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