Keith Marthaler
Sartell,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Service Advisor
Boyer Trucks
St. Michael, MN
04.2002 - 03.2025
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collected deposits or payments and arranged for billing.
- Provided top quality control and eliminated downtime to maximize revenue.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Followed up with existing customers regarding past services performed on their vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Participated in ongoing training activities related to automotive technology advancements.
- Developed strong relationships with customers by providing exceptional customer service.
- Greeted customers and addressed their needs in a professional manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Manager
Ryder Transportation
Rogers, MN
05.1994 - 03.2002
Service Manager
Jim’s Service Center
Forest Lake, MN
09.1993 - 05.1994
Service Advisor
Chelsey Truck Sales
Roseville, MN
05.1987 - 09.1993
Education
Associate of Arts - General Studies
Lakewood Community College
Maplewood, MN12-1994
Graduate Certificate - Diesel Mechanics
Alexandria Technical College
Alexandria, MN05-1987
High School Diploma -
Osakis Public High School
Osakis, MN05-1983
Skills
- Service management
- Repair cost estimation
- Customer relationship management
- Appointment scheduling
- Invoice preparation
- Payment processing
- Issue resolution
- Time management
- Active listening
- Effective communication
- Service estimates
- Excellent communication
- Bill preparation
- Computer skills
- Quality control
- Repairs scheduling
- Warranty claims process management
- Handling customer complaints
- Customer service
- Price quoting
- Attention to detail
- Service order flow
- Service recommendations
- Performance goals
- Team collaboration
- Quality inspection
- Workflow management
- Service scheduling
- Team player mentality
- Staff education and training
- Strong work ethic
- Listening skills
- Multitasking and organization
- Mechanical aptitude
- Inbound and outbound calling
- Self motivation
Affiliations
- Member of Sno-Joe snowmobile club
- Member of the Stearns County Snowmobile Association8
Accomplishments
- MN State Skills champion - Diesel Mechanics
- 3rd place -US Skills - Diesel Mechanics
Certification
- CDL - Class "A" license with double/triple, passenger, tanker endorsements
References
References available upon request.
Timeline
Service Advisor
Boyer Trucks
04.2002 - 03.2025
Service Manager
Ryder Transportation
05.1994 - 03.2002
Service Manager
Jim’s Service Center
09.1993 - 05.1994
Service Advisor
Chelsey Truck Sales
05.1987 - 09.1993
Associate of Arts - General Studies
Lakewood Community College
Graduate Certificate - Diesel Mechanics
Alexandria Technical College
High School Diploma -
Osakis Public High School
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