Thomas Chrzanowski
Tampa,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Tire Outlet
East Palatka, FL
12.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments and managed workflow to optimize technician efficiency.
- Provided detailed estimates and recommendations based on customer needs and vehicle assessments.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Parks Lincoln
Tampa, FL
04.2025 - 06.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments and managed workflow to optimize technician efficiency.
- Provided detailed estimates and recommendations based on customer needs and vehicle assessments.
- Maintained accurate records of services performed, ensuring compliance with industry standards.
Service Advisor
Riverview Tire
Riverview, FL
09.2021 - 01.2025
- Support staff results by communicating job expectations and planning, monitoring and appraising job results.
- Developed excellent customer rapport, building customer trust and improving satisfaction rates.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Improved service quality, addressing client concerns promptly and professionally.
Service Advisor
Jenkins Nissan
Lakeland, FL
08.2017 - 11.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Firestone Complete Auto Care
Brandon, FL
01.2017 - 07.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Advisor/Marketing Specialist
Dimmitt Chevrolet
Clearwater, FL
05.2015 - 12.2016
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Followed through with leads to close vehicle sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
Automotive Service Advisor
Jerry Ulm Chrysler, Dodge, Jeep, Ram
Tampa, FL
02.2013 - 05.2015
- Facilitated communication between customers and technicians to ensure accurate service recommendations.
- Managed service scheduling and appointment confirmations to optimize workflow efficiency.
- Analyzed customer feedback to enhance service quality and improve client satisfaction.
- Provided expert guidance on vehicle maintenance options, promoting long-term customer relationships.
- Was nationally recognized by FCA/ Chrysler group for being top advisor in the nation in tire sales and customer satisfaction for multiple months.
- Led training sessions for new advisors on product knowledge and customer interaction techniques.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Education
High school diploma - Automotive Technology
East Bay High School
Riverview, FL05.2008
Skills
- Service Management
- Sales
- Communication skills
- Leadership
- Online Marketing
- Computer skills
- Multitasking and Organization
- Problem-Solving
- Positive Attitude
- Microsoft
- Customer service
Accomplishments
Increased customer satisfaction rating.
Increased profits.
Reduced staff turnover.
Improved job completion times.
Optimized parts acquisition.
Developed a loyal customer base.
Certification
Driver's License
Timeline
Service Advisor
Tire Outlet
12.2025 - Current
Service Advisor
Parks Lincoln
04.2025 - 06.2025
Service Advisor
Riverview Tire
09.2021 - 01.2025
Service Advisor
Jenkins Nissan
08.2017 - 11.2019
Service Advisor
Firestone Complete Auto Care
01.2017 - 07.2017
Service Advisor/Marketing Specialist
Dimmitt Chevrolet
05.2015 - 12.2016
Automotive Service Advisor
Jerry Ulm Chrysler, Dodge, Jeep, Ram
02.2013 - 05.2015
High school diploma - Automotive Technology
East Bay High School