Albert Aupont
Orlando,FL
Summary
Dedicated delivery driver with proven skills in customer relationship building and problem solving. Committed to ensuring timely deliveries and high customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Delivery Driver
K&M Last Mile LLC – Amazon Delivery Service Partner (DSP)
Orlando, FL
03.2023 - Current
- Operated delivery vehicle efficiently, adhering to safety protocols and traffic regulations.
- Managed route planning to optimize delivery schedules and reduce transit times.
- Ensured timely and accurate package deliveries, maintaining high customer satisfaction levels.
- Conducted vehicle inspections and performed basic maintenance to ensure operational readiness.
- Communicated with customers to resolve delivery issues and ensure positive service experiences.
- Demonstrated strong time management by optimizing delivery routes and consistently meeting performance targets.
- Represented the company professionally during daily interactions with customers, helping strengthen brand trust.
- Developed problem-solving skills by quickly addressing delivery challenges and customer concerns.
Catastrophe Insurance Adjuster
Pilot Catastrophe Services
Orlando, FL
02.2022 - Current
- Conducted property inspections and worked directly with policyholders to evaluate insurance claims after catastrophic events.
- Built trust with clients during stressful situations by clearly explaining coverage and claim processes.
- Negotiated claim outcomes while balancing customer needs with company policies.
- Managed multiple cases simultaneously while maintaining detailed documentation and deadlines.
- Communicated complex information in a clear, professional manner to clients and insurance partners.
Fire Fighter Recruit
Orange County Fire Rescue Department
Orlando, FL
08.2020 - 03.2022
- Completed rigorous training focused on discipline, teamwork, leadership, and physical and mental resilience.
- Learned to remain calm and effective in high-pressure situations while working closely with a team.
- Developed strong accountability, time management, and commitment to excellence.
Education
Emergency Medical Technician
Fire Response Training Group
Orlando, FL07-2021
Fire Standards 1 And 2 Certification - Fire Science
Valencia College
Orlando, FL04-2020
Skills
- Customer Relationship Building
- Communication & Negotiation
- Problem Solving
- Time Management
- Conflict Resolution
- Attention to Detail
- Territory Coverage / Route Management
- Customer Needs Assessment
- Discipline & Teamwork
- Positive attitude
- Valid Driver's license
Languages
English
Native or Bilingual
French
Full Professional
Haitian Creole
Full Professional
Timeline
Delivery Driver
K&M Last Mile LLC – Amazon Delivery Service Partner (DSP)
03.2023 - Current
Catastrophe Insurance Adjuster
Pilot Catastrophe Services
02.2022 - Current
Fire Fighter Recruit
Orange County Fire Rescue Department
08.2020 - 03.2022
Emergency Medical Technician
Fire Response Training Group
Fire Standards 1 And 2 Certification - Fire Science
Valencia College