ALBERT BENJAMIN COKER
Rockville,MD
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot
07.2020 - Current
- Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the store, etc
- Assist customers with a step-by-step guide on how to use/install products
- Assist senior colleagues with resetting account passwords and navigating through The Home Depot staff website
- Recommend products and services to customers based on the needs, preferences, and budget
- Provide after-sales services for customers
Animal Facility Support Specialist II
NIH/ Priority One Services
03.2020 - 08.2023
- Supervise and perform animal husbandry support services as directed by the Task Manager
- Act as Task manager in absence of, and oversee all duties and daily tasks accordingly including sending daily attendance reports, Daily Facility reports etc
- Monitor the performance of subordinate personnel, praising quality performance, providing counseling or additional training/ supervision for deficient performance
- Identify potential problem areas with personnel, equipment and/or facilities
- Ensure logbooks, records and other project records are appropriately documented and maintained
- Work in concert and cooperation with NIH compliance assurance entities (Safety and Health, IACUC)
- Adhere to established SOPs, assist in the revision of current SOPs and development of new SOPs
- Establish liaison and communications with research personnel to facilitate responsiveness
- Awareness of and compliance with policies, regulations, safety, and security procedures
- Record observations in animal records
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City12.2025
Skills
- Microsoft Windows OS
- Office 365
- Python
- Linux (KALI, UBUNTU)
- Mac OS
- IOS
- Microsoft Windows Active Directory
- System Backup and Recovery
- Cybersecurity
- Technical Support
- Networking
- Mobile Device Support
- Virtualization
- Cloud Computing
- Payment Processing
- Inventory Control
- Client Account Management
- Upselling
Certification
- CompTIA N+, In Progress
- CompTIA A+, March 2024
- ISC2 Certified in Cybersecurity, August 2023
References
References upon request.
Projects
Identified and fix a download error for Windows OS Defender update using Event viewer according to CompTIA troubleshooting steps.
Installed and configured a SOHO Router with SSID and security and configured port forwarding rules to make a web server available over the internet.
Resolved Windows OS 11 HE issues including BSOD, frequent shutdowns and boot problems caused by changes in OS time and system time. Installed Tenable Nessus and used it to scan Windows 11 Home Edition, conducted vulnerability scanning on home Wi-Fi network and OS on laptop.
Installed VMWare 17 on Windows 11 Home Edition and launched Linux Ubuntu 22.04.3 for learning.
Installed Wireshark and used Wireshark to scan Wi-Fi network packets, filtered TCP SYN packets to identify host and server IP addresses and more.
Hobbies
Designing and making jewelry pieces such as bracelets, rings and chains using precious metals including gold and silver.
Trail hiking and jogging through park areas to enjoy the scenery and fresh air.
Visited places and attractions such as the Gold souk and Burj Khalifah in Dubai, Lagos in Nigeria just to mention a few.
Timeline
Sales Associate
The Home Depot
07.2020 - Current
Animal Facility Support Specialist II
NIH/ Priority One Services
03.2020 - 08.2023
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University