albert Cruz
The Bronx,NY
Summary
Dynamic and results-oriented professional with proven experience in fostering team collaboration and enhancing customer satisfaction at Coop City Pharmacy. Expert in quick decision-making and demonstrating patience, I have effectively resolved escalated issues, leading to significant service quality improvements. Skilled in reliability and safety awareness, I excel in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Dasher Driver
Door Dash
Bronx,ny
10.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Supervisor
Coop City Pharmacy
The Bronx, NY
10.2016 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Certificate - Automotive
Automotive Adult H.S.
Brooklyn, NY06.2007
Skills
- Quick Decision Making
- Patience and Tolerance
- Reliability and punctuality
- Safety awareness
Timeline
Dasher Driver
Door Dash
10.2024 - Current
Customer Service Supervisor
Coop City Pharmacy
10.2016 - Current
Certificate - Automotive
Automotive Adult H.S.