Grace Allen
Belton,TX
Summary
Professional young woman with solid experience in financial services and customer interactions. Strong focus on team collaboration, delivering consistent results, and adapting to changing requirements. Skilled in transaction processing, account management, and customer service. Known for reliability, integrity, and effective communication.
Overview
9
9
years of professional experience
Work History
Dasher/Delivery Driver
DoorDash
Belton, TX
01.2020 - Current
- Pick up and deliver food and grocery orders to customers home or work address
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Enhanced communication with customers through proactive updates on order status.
Float Teller
Texell Credit Union
Temple, TX
06.2024 - 03.2025
- Increased customer loyalty by providing exceptional service and resolving issues promptly. Strengthened relationships with customers through active listening and effective communication skills.
- Supported fraud prevention efforts by identifying suspicious activities and reporting to management.
- Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods while improving workflow processes by collaborating with team members on best practices for daily operations.
- Maintained secure cash handling procedures, ensuring proper vault and drawer balancing; while counting, verifying and handling bank deposits and armored car transactions.
- Contributed to branch efficiency by conducting end-of-day reconciliations and audits.
- Answered customer inquiries both on the telephone and in person regarding account information while maintaining confidentiality of sensitive financial information
- Adapted quickly to changing priorities or staffing requirements both in and out of the branch.
Driver
Infinite Delivery OPS, LLC
Killeen, TX
10.2022 - 11.2023
- Kept a clean, well-maintained truck, maximizing profitability and minimizing scrapes
- Trained new drivers on the company's delivery process and effective customer service practices
- Operated a truck for a local company, gaining high-level skills in management, logistics, and customer service
- Verified vehicle maintenance logs and provided insight into the general condition of the vehicles
Sales Associate
Earthbound Trading Company
Cedar Park, TX
06.2018 - 09.2020
- Built rapport with clients by providing quality customer service and problem solving
- Streamlined inventory management to eliminate the need for stock replenishment
- Kept a clean and attractive sales floor
Stage Manager
Buzz Production
Austin, TX
11.2015 - 12.2016
- Handled children (ages 6-17) to perform a musical
- Follow directions from Director and do anything needed, like costumes, music directions, and jump in for anyone
Assistant Manager
Regal Cinemas
Cedar Park, TX
11.2015 - 12.2016
- Handled weekly inventory
- Handled in-line customers in a polite, courteous, and efficient manner
- Assisted with scheduling
- Maintained clean theaters and projector areas
Education
University Studies - Business, Theatre, And Film
Texas Tech University
Lubbock, TX12.2027
High School -
Summit Christian Academy
Cedar Park, TX05.2017
Skills
- Excellent Communication Skills
- Computer Literacy
- Time Management and Organizational Skills
- Microsoft Suite Literacy
- Quick Decision Making
- Patience and Tolerance
- Reliability and Punctuality
- Tech-savviness
- Quick learner
- Hardworking and responsible
Timeline
Float Teller
Texell Credit Union
06.2024 - 03.2025
Driver
Infinite Delivery OPS, LLC
10.2022 - 11.2023
Dasher/Delivery Driver
DoorDash
01.2020 - Current
Sales Associate
Earthbound Trading Company
06.2018 - 09.2020
Stage Manager
Buzz Production
11.2015 - 12.2016
Assistant Manager
Regal Cinemas
11.2015 - 12.2016
High School -
Summit Christian Academy
University Studies - Business, Theatre, And Film
Texas Tech University