Kathene Haygood
DoorDash
Camden,AR
1
Certification
35
years of professional experience
Work History
Dasher/Delivery Driver
1 Year 8 Months- Customer service focus
- Independent Delivery Driver – DoorDash
- Completed timely pickup and delivery of restaurant and retail orders while maintaining 4.9+ customer rating
- Provided professional customer service, including order accuracy checks and courteous communication
- Managed route planning and time efficiency to meet delivery windows in high-volume environment
- Maintained compliance with food safety and app-based delivery protocols
Owner/Manager
3 Years 1 Month- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
PSE (Clerk)
4 Years 10 Months- Processed incoming mail to ensure prompt delivery As a postal clerk, you will provide customer service, sell postal products, and assist customers with mailing needs. You will also perform various tasks related to mail processing and handling.
- Responsibilities:
- Provide customer service and respond to customer inquiries
- Sell postal products, including stamps, money orders, and shipping supplies
- Weigh and calculate postage for packages and mail
- Process mail, including sorting, scanning, and tracking
- Assist customers with mailing and shipping needs
- Maintain knowledge of postal rates, regulations, and services
- Perform cash handling duties, including processing transactions and balancing cash drawers
- Skills:
- Excellent customer service skills
- Basic math skills for calculating postage and handling cash transactions
- Ability to lift and move mail and packages
- Knowledge of postal regulations and services
- Ability to work in a fast-paced environment
- Additional Responsibilities:
- Answer phone calls and respond to customer inquiries
- Maintain a clean and organized workspace
- Follow safety protocols and procedures
- And operated computer
Manager
9 Years 1 Month- As the owner/operator of a cleaning service, you will be responsible for overseeing all aspects of the business, including scheduling, customer service, marketing, financial management, and training employees.
- Responsibilities:
- Manage scheduling and booking of cleaning appointments
- Provide excellent customer service and respond to customer inquiries
- Develop and implement marketing strategies to attract new clients
- Manage finances, including invoicing, expenses, and payroll
- Perform cleaning tasks, including dusting, vacuuming, and disinfecting
- Train employees on:
- Cleaning techniques and products
- Safety protocols and industry regulations
- Customer service standards
- Equipment operation and maintenance
- Supervise and manage cleaning staff
- Maintain equipment and supplies
- Ensure compliance with safety protocols and industry regulations
- Monitor and improve quality of service
- Skills:
- Business management and entrepreneurship
- Customer service and communication
- Marketing and advertising
- Financial management and accounting
- Time management and organization
- Cleaning techniques and products
- Leadership and supervision
- Training and development
- Additional Responsibilities:
- Develop and maintain client relationships
- Handle customer complaints and issues
- Stay up-to-date with industry trends and best practices
- Continuously evaluate and improve business operations
- By including training as a key responsibility, you'll be able to ensure that your employees have the skills and knowledge they need to provide high-quality service to your clients.
Inspector
8 Years 1 Month- As a diaper machine inspector, you'll play a critical role in ensuring the quality and packaging of diapers. Your primary responsibility will be to inspect diapers for defects, proper assembly, and packaging, and identify any issues that may impact product quality.
- Key Responsibilities
- Inspect Diapers: Examine diapers for defects, such as irregularities in shape, size, or material, and ensure they meet quality standards.
- Verify Packaging: Check diapers for proper packaging, including correct labeling, packaging material, and quantity.
- Identify Issues: Detect machine malfunctions or issues that may impact product quality and notify maintenance personnel as needed.
- Conduct Quality Checks: Perform regular quality checks on diapers and packaging to ensure compliance with specifications and standards.
- Document Findings: Record inspection results, including any defects or issues identified, and provide recommendations for improvement.
- Skills and Qualifications
- Attention to Detail: Strong attention to detail to identify defects or issues in diapers and packaging.
- Quality Control Experience: Experience in quality control or a related field is preferred.
- Mechanical Aptitude: Basic understanding of mechanical systems and ability to identify machine malfunctions.
- Communication Skills: Effective communication skills to report findings and recommendations to maintenance personnel and quality control teams.
- Work Environment
- Manufacturing Setting: Work in a manufacturing setting with exposure to machinery and production lines.
- Fast-Paced Environment: Ability to work in a fast-paced environment with attention to detail and quality standards.
- Team Collaboration: Collaborate with production teams, maintenance personnel, and quality control teams to ensure product quality and efficiency.
Call Directory for Technical Support
5 Years 4 Months- As a Call Director at Dell Computers, you'll oversee the daily operations of a team of customer service representatives, ensuring that customer inquiries and issues are resolved efficiently and effectively. Your primary goal will be to provide leadership and guidance to the team, drive performance metrics, and ensure customer satisfaction.
- Key Responsibilities
- Team Management: Supervise and coach a team of customer service representatives, providing guidance and feedback to ensure excellent customer service.
- Performance Metrics: Monitor and analyze key performance metrics, such as call volume, response time, and resolution rate, to identify areas for improvement.
- Customer Escalations: Handle customer escalations and complex issues, providing solutions and resolving problems in a timely and professional manner.
- Process Improvement: Identify opportunities for process improvements and implement changes to increase efficiency and customer satisfaction.
- Training and Development: Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
- Quality Assurance: Conduct quality assurance activities, such as call monitoring and feedback, to ensure that customer service representatives meet performance standards.
- Skills and Qualifications
- Leadership Experience: Proven leadership experience in a customer service or call center environment.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Customer Service Expertise: In-depth knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
- Technical Skills: Familiarity with customer relationship management (CRM) software and other call center technology.
Education
General (Diploma)
Upper secondary education
Skills
Client communication
Customer service
Stock organizing
Unloading
Certification
- Driver's License
- ServSafe
- October 2024 to October 2032
- Class D non-commercial 15 passenger driver Restriction B Correctives Lenses
- Food Handler Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Dasher/Delivery Driver
DoorDash
2024.12 - CurrentRead More
Owner/Manager
Da Jay Jays Southern Cooking
2021.08 - 2024.09Read More
PSE (Clerk)
United States Postal Service
2015.10 - 2020.08Read More
Manager
Magical Hands Cleaning Service
2005.07 - 2014.08Read More
Inspector
Arquest
1997.05 - 2005.06Read More
Call Directory for Technical Support
Dell
1992.01 - 1997.05Read More
Camden High School
General (Diploma)
Read More