Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Software
Timeline
CustomerServiceRepresentative
DIANA MARCELA ANGULO MONRROY

DIANA MARCELA ANGULO MONRROY

ADMNISTRADORA DE EMPRESA
Carteret,NJ

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged quick decision-making and reliability to excel in roles at DORDASH, LYFT, and Hotel Brown Plaza. Demonstrated exceptional multitasking and safety awareness, consistently meeting productivity goals and maintaining high standards. Achieved commendable ratings through proactive communication and precise order handling, significantly contributing to workplace success.

Knowledgeable [Desired Position] with background in efficient delivery services, ensuring timely and accurate order fulfillment. Demonstrated reliability and strong work ethic, contributing to high customer satisfaction. Proven ability to navigate dynamic environments using problem-solving and time-management skills.

Overview

2
2
years of professional experience

Work History

Dasher DRIVER

DORDASH, LYFT
10.2022 - 01.2025
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Ensured order accuracy, double-checking items before leaving the pickup location.

House Cleaner

Utility
04.2023 - 11.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.

Housekeeper

Hotel Brown Plaza
06.2023 - 07.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Picker Packer

Agency Revolution
10.2022 - 06.2023
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.

Education

Administration Technician -

Politecnico
Colombia
06-2021

Inglish Basic -

Sena
Colombia
01-2014

High School Diploma -

Juan Bautista Caballero Medina
Colombia
12-2005

Skills

  • Quick decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Efficient multitasking

Languages

English
Full Professional
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

EXCEL

Timeline

Housekeeper

Hotel Brown Plaza
06.2023 - 07.2024

House Cleaner

Utility
04.2023 - 11.2024

Dasher DRIVER

DORDASH, LYFT
10.2022 - 01.2025

Picker Packer

Agency Revolution
10.2022 - 06.2023

Administration Technician -

Politecnico

Inglish Basic -

Sena

High School Diploma -

Juan Bautista Caballero Medina

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DIANA MARCELA ANGULO MONRROY ADMNISTRADORA DE EMPRESA