Albert Garcia
Lakewood,CA
Summary
Upbeat Premises Technician with experience maintaining facilities. Skilled at diagnosing problems, replacing damaged parts and performing preventive maintenance. Flexible and accurate when working long hours in inclement weather. Competent Telecommunications Technician bringing 16 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Perceptive Premises Technician looking to build upon skills and tackle new responsibilities. Strengths in troubleshooting technical issues with accuracy and speed and providing consistent and quality technical support to over 5 customers daily. Responsible, reliable and a true self-starter. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Premises technician
AT&T
Los Angeles , California
10.2010 - Current
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Prepared and administered preventative maintenance work orders.
- Repaired wiring, equipment.
- Provided outstanding customer service.
- Accurately read, understood, and carried out instructions.
- Operated company vehicles accordance with company safety policies and procedures.
- Maintained company vehicle and company equipment.
- Read and deciphered graphs and blueprints.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Set up networks and computers for business and residential customers.
- Read blueprints and schematics to correctly place equipment.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained energy and enthusiasm in fast-paced environment.
Installer
Directv
Ranch Dominguez , California
06.2005 - 10.2010
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
- Followed company procedures to maintain work environment in neat and orderly condition.
- Prepared and administered preventative maintenance work orders.
- Laid out materials and system components to prepare for installation.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Calculated materials and time needed for each job.
- Installed complete systems at new residential and business construction sites.
- Operated tools, equipment and machinery according to safety standards.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Maintained schedule of appointments with eye for both quality and speed of service.
Medical Records Specialist
Raj U Dugal MD
Torrance, CA
05.2001 - 06.2005
- Monitored legal and financial statuses of various offices.
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient records in compliance with security regulations.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 2-hour period.
- Maintained patient charts and accurately recorded new information.
- Managed electronic medical records for 250 patients.
- Maintained relationships with medical providers, suppliers and reporters.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Identified new methods to optimize medical records management.
- Maintained patient confidence by keeping patient records information confidential.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Education
No Degree - General Education
North High School
TorranceSkills
- Strong customer focus
- Complex technical information
- Excellent interpersonal skills
- Previous technical experience
- Technical troubleshooter
- Utility pole certified
- Configuring equipment
- Educating customers
- Troubleshooting systems
- Superior troubleshooting skills
- Safety practices
- Clerical Support
- MS Office
- Problem-Solving
- Planning and Coordination
- Dependable and Responsible
- Customer service experience
Timeline
Premises technician
AT&T
10.2010 - Current
Installer
Directv
06.2005 - 10.2010
Medical Records Specialist
Raj U Dugal MD
05.2001 - 06.2005
No Degree - General Education
North High School