Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Guthrie

Cottleville,MO

Summary

Logical tech with strengths in customer service, wiring, and installation and dispute resolution. Looking to tackle new responsibilities and build upon skills. Accomplished at researching, calming and resolving customer conflicts. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

15
15
years of professional experience

Work History

Premises Technician

AT&T
05.2008 - Current
  • Troubleshot Uverse and DTV equipment, tracing faults and completing skilled repairs.
  • Positioned and terminated cables and wiring.
  • Efficiently repaired and installed equipment.
  • Followed up with customers to ensure quality work.
  • Worked with hand tools, power tools and heavy equipment.
  • Installed, set up and repaired devices and system components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Answered normal and after-hours service calls.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Anticipated and analyzed common connectivity workflow problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Maintained company vehicle and company equipment.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Read and deciphered graphs and blueprints.
  • Read blueprints and schematics to correctly place equipment.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Education

High School Diploma -

Career Academy High School
St. Louis

Skills

  • Excellent troubleshooting proficiency
  • Entertainment and Communication Installation and wiring
  • Background in customer service
  • Management experience
  • Configuring devices
  • Installing equipment
  • Instructing customers
  • Using instruments
  • Safety awareness
  • First Aid/CPR
  • Reliable and trustworthy
  • Customer service
  • Basic math
  • Diagnosing issues
  • Work ethic
  • Customer Satisfaction
  • Installing Equipment
  • Network Wiring
  • Service Quality
  • Methodology Improvements
  • Safety Practices
  • Technical Document Reading
  • Educating Customers
  • Security Standards
  • Pole Climbing
  • Troubleshooting and Resolution
  • Active Listening
  • Voice Over IP
  • Maintaining Clean Work Areas
  • Software Solutions
  • Remote Access Software
  • Software System Design
  • Dependable and Responsible
  • Flexible and Adaptable
  • Attention to Detail
  • Teambuilding
  • Analytical and Critical Thinking

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved Exceeds expectations for yearly assessments by completing jobs with accuracy and efficiency.
  • Completed Special Apartment Project builds

Timeline

Premises Technician

AT&T
05.2008 - Current

High School Diploma -

Career Academy High School

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William Guthrie