Dusty Allred

As an employee at AT&T I have acquired many skills such as customer service, fiber optic, installation and repair. Simple and complex troubleshooting. This job is always offering new training and experiences. I am responsible for fiber optic installation and repairs for residential and commercial services. I take pride in making sure the job is completed correctly and that the cx has no other concerns that are within my control. I would love to continue and grow my experience in all ways possible. I have experience in working out of state such as Saint Louis OKC Wichita Arkansas and the list only counties to grow. Listed below are many of the skills I have acquired while working here.

• Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
• Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
• Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
• Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
• Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
• Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
• Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
• Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
• Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
• Educated customers on how to use Type service.
• Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
• Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
• Maintained company vehicle and company equipment.
• Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
• Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
• Assisted in the development of new procedures or guidelines for improved work processes, contributing to increased productivity and effectiveness across the team.
• Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
• Installed and repaired Type and Type equipment.
• Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
• Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
• Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
• Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
• Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
• Installed and configured new devices and system components.
• Responded to service requests during and after business hours.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Installed wiring, cabling and networking hardware on customer premises.
• Implemented security measures to protect network systems from unauthorized access and threats.
• Implemented training programs to improve knowledge and skills of new technicians.
• Provided training to customers to enhance use and understanding of network systems.
• Coordinated installation of new users and relocations of existing users.
• Performed periodic system upgrades and maintenance to meet industry standards.
• Performed quality assurance on systems to confirm optimal performance.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.

Conducted regular inspections of telecommunications systems to identify and repair any potential issues.

I started at Dudley’s sales and services when I turned 18. I was trained to operate forklift backhoe front loader and man lifts. The job had a wide range of work from maintenance to new build in oil field industry. I took part in building frac pits new tank batteries regular maintenance such replacing ball valves rebuilding and replacing back pressure valves if necessary. trained in heavy equipment operations for oil spill cleanups, new installation of conduit for electrical, new installation of HDPE pipe, and removal of contaminated dirt. Was previously trained and certified in fusion of HDPE pipe of 1inch - 24inch. Performed all preventative maintenance on work truck such as oil change fuel filter swap greasing high intensity joints rotate/change tires. Trained in truck and trailer transport includes hauling heavy equipment and materials for job site trailer size ranged from 8ft -40ft. Trained in safety precautions for H2s and entering manholes. Fluent in filing out forms for job safety analysis which includes date and time exact coordinates possible location for emergency helicopter to land and signature of workers on job site.

• Read and deciphered graphs and blueprints.
• Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
• Read blueprints and schematics to correctly place equipment.
• Performed preventive maintenance of telecommunications equipment.
• Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
• Maximized team productivity through collaboration with colleagues on complex jobs
• Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.

Started working at McAllister while still in high school. This job required a food handlers permit. Started as cook was then moved to lead cook and then moved to expo. Was also trained in other positions such as drive thru, front of house, and cash register. Required to keep cleaning working station. Precise organization such as name of product when product was boxed and shelf life. Kitchen must be sweeped and mopped every night after closing hours. Took trash out and removing food that had expired.

Got hired as mechanic apprentice performed preventative maintenance on all equipment. Assisted mechanic on larger jobs for crew trucks dozer front loaders backhoes manlifts dump trucks 18 wheelers with trailer (belly dumps flatbeds lowboys). After about 4 months the mechanic I was working under quit and I transitioned to be an environmental tech which consisted of working in the field testing the soil for hydrocarbons (contaminants). Once we would find how deep the oil seeped in the soil we would use heavy equipment to dig out and remove all contaminated dirt and haul off to replace with clean dirt. Also took part in building secondary containments around tank batteries which would prevent any leaks from a tank reaching the soil. This job required training in safety procedures and certification to operate heavy machinery.