Albert Garza
Harlingen,TX
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
17
17
years of professional experience
Work History
Sales and Service Representative
Cintas
Mercedes, Texas
05.2022 - 04.2024
- Identified potential opportunities for upselling products or services.
- Worked closely with other departments to ensure effective communication between teams.
- Developed strong relationships with customers through regular follow-up contact.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Route Service Representative
Frito Lay
Harlingen, TX
07.2021 - 05.2022
- Performed daily route service activities such as stocking and merchandising of products, collection of payments, and customer service.
- Maintained accurate records of delivery routes, including time frames for completion and customer feedback.
- Provided courteous and friendly customer service by answering questions regarding product availability, pricing.
- Verified that all merchandise was loaded correctly before departure from warehouse facility.
- Ensured safe driving practices by following all applicable laws and adhering to company policies.
- Tracked inventory levels on truck using handheld scanner technology to ensure accuracy of orders.
Salesperson
L&F Distributors
Harlingen, TX
10.2013 - 09.2020
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Gathered data on competitors' pricing, products, and promotional activities.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Acquired new customers and identified unique needs to deliver relevant products.
- Reset store displays for special events and seasonal merchandise changes.
Quality Assurance Analyst
EchoStar
Harlingen, TX
02.2010 - 07.2013
- Documented all phases of test execution including results analysis and defect resolution.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Developed, documented, and executed manual tests for web-based applications.
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
Supervisor
T Mobile
Brownsville, TX
04.2007 - 07.2009
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Created new strategies for improving customer service standards within the organization.
- Tracked progress on projects and provided timely feedback to staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Bachelor of Science - Criminal Justice
UT Brownsville
Brownsville, TXBachelor of Science - Architecture
Texas A&M University
College Station, TXSkills
- Performance Tracking
- Competitor research
- Sales Forecasting
- Business Development
- Product management and pricing
- Product merchandising and distribution
- Customer Relations
- Product and service knowledge
- Upselling and Cross Selling
Timeline
Sales and Service Representative
Cintas
05.2022 - 04.2024
Route Service Representative
Frito Lay
07.2021 - 05.2022
Salesperson
L&F Distributors
10.2013 - 09.2020
Quality Assurance Analyst
EchoStar
02.2010 - 07.2013
Supervisor
T Mobile
04.2007 - 07.2009
Bachelor of Science - Criminal Justice
UT Brownsville
Bachelor of Science - Architecture
Texas A&M University