Albert Gaye
Sharon Hill,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Janitor
ISS Facility Services
Philadelphia, Pennsylvania
09.2024 - Current
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Organized custodial closets to easily find equipment and supplies.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Inspect buildings for safety hazards before beginning work assignments.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Janitor
Paramount Building Services
Philadelphia, Pennsylvania
09.2023 - 09.2024
- Maintained inventory of cleaning supplies and documented items requiring reorder. Letting my supervisor know what my station needs when I get there
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Organized custodial closets to easily find equipment and supplies.
- Discarded cardboard boxes and trash in compactors and balers.
- Inspect buildings for safety hazards before beginning work assignments.
Psa
Prospect Airport Services
Philadelphia, Pennsylvania
06.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems whenever they get nervous and with knowledgeable and friendly service.Knowing my way around the airport taking them where they needs to go next
- Approached customers and engaged in conversation through use of effective interpersonal and people skills. Working with a lot of elderly and disabled people transporting them to there next destination always gotta get the conversation going so it don’t get bored
- Identified needs of customers promptly and efficiently. If they need anything of me from taking them to the bathroom or grabbing a quick snack on there way or just talking to custom for them
- Completed day-to-day duties accurately and efficiently. Always pay attention to the table it has your flights
- Recognized by management for providing exceptional customer service. One of the best at the time
Stocker
Amazon fresh
Broomall, Pennsylvania
12.2022 - 06.2023
- Assisted with store displays and window dressing as needed.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Provided customer service by answering questions about product location, price and availability.
- Replenished items to maintain stock availability.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Coordinated with management to identify and resolve inventory discrepancies.
Stocker
Priceritesupermarkets
19018, PA
09.2022 - 12.2022
- Greeted customers and retrieved requested products to drive satisfaction.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Provided customer service by answering questions about product location, price and availability.
BOH Manager
Zoe's Kitchen Inc.
North Wales, Pennsylvania
04.2021 - 09.2022
- Ensured quality standards are met for all products served.
- Inspected dining and serving areas for cleanliness and proper setup.
- Monitored kitchen staff performance, providing feedback as necessary to ensure high standards of food production.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Team Leader Manager
Pancheros
Media, Pennsylvania
09.2020 - 03.2021
- Monitored customer service standards across the organization.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Negotiated conflict resolution among team members, ensuring a harmonious work environment.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily workloads and workflow for smooth operations.
BOH Team Member
Chic-Fil-A
North Springfield, Pennsylvania
03.2019 - 01.2020
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Handled multiple food orders simultaneously, prioritizing tasks to meet tight deadlines.
- Organized storage areas to maximize space utilization while maintaining orderliness.
Education
High School Diploma -
Academy Park
300 Calcon Hook Rd, Sharon Hill06-2018
Skills
- Customer service-focused
- Kitchen management
- Motivational
- Player communication
- Staff development
- Resource allocation
Timeline
Janitor
ISS Facility Services
09.2024 - Current
Janitor
Paramount Building Services
09.2023 - 09.2024
Psa
Prospect Airport Services
06.2023 - 09.2023
Stocker
Amazon fresh
12.2022 - 06.2023
Stocker
Priceritesupermarkets
09.2022 - 12.2022
BOH Manager
Zoe's Kitchen Inc.
04.2021 - 09.2022
Team Leader Manager
Pancheros
09.2020 - 03.2021
BOH Team Member
Chic-Fil-A
03.2019 - 01.2020
High School Diploma -
Academy Park