Shonda Harwood
Polkton,NC
Summary
Versatile and diligent, with a proven track record in customer service and facilities maintenance, honed at companies like PetSmart. Excelled in enhancing customer satisfaction and maintaining high safety standards. Skilled in multitasking and fostering team collaboration, consistently achieving high-quality results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Janitor
Newbold Services
07.2024 - 01.2025
- Inspected cleaning supplies for safety compliance before use.
- Emptied waste bins regularly to prevent overflow and maintain cleanliness.
- Coordinated with team members to complete cleaning tasks on schedule.
- Adhered to health regulations, helping to maintaining facility standards.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Cashier and Stoker
PetSmart
10.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Dasher
DoorDash
10.2023 - 04.2024
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
Education
None -
North Stanley
New London NC Skills
- Customer service-focused
- Facilities maintenance
- Work orders
- Recycling
- Attention to detail
- Heavy lifting
- Team collaboration
- Work prioritization
- Maintenance knowledge
- Multitasking and organization
- Health and safety compliance
- Customer service skills
- Roadside customer service
- Customer service best practices
- Customer service and engagement
- Customer service understanding
- Client relations and customer service
Timeline
Janitor
Newbold Services
07.2024 - 01.2025
Cashier and Stoker
PetSmart
10.2023 - 04.2024
Dasher
DoorDash
10.2023 - 04.2024
None -
North Stanley
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