Margarita Arias
Washington,DC
Summary
Energetically excelled in customer service and cleaning expertise at Red Coats, Busboys and Poets, and Krammers Books & Cafe, enhancing guest experiences and facility cleanliness. Mastered multitasking and team collaboration, significantly contributing to welcoming environments and efficient operations. Proficient in POS software and exceptional in guest relations, consistently delivering above expectations without exceeding a numerical percentage.
Overview
7
7
years of professional experience
Work History
Janitor
Red Coats
Washington DC
04.2017 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Restaurant Hostess
Busboys and Poets
Washington DC
05.2023 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Server/Hostess
Krammers Books & Cafe
Washington, DC
05.2021 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Answered customer questions about hours, seating, and menu information.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Skills
- Customer service-focused
- Cleaning Expertise
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Exceptional customer service
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Exceptional communication
- Detail Oriented
- POS Software
- Server Support
- Telephone reception
- Guest Relations
- Reservations
- Seating arrangements
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Busboys and Poets
05.2023 - 12.2023
Server/Hostess
Krammers Books & Cafe
05.2021 - 06.2023
Janitor
Red Coats
04.2017 - Current