Albert Grimes

• Direct all aspects of hotel operations for a full-service/extended-stay property, including front office, housekeeping, maintenance, and food & beverage.
• Drive revenue growth through strategic pricing, demand forecasting, and OTA optimization, aligning with brand standards from IHG.
• Manage full P&L responsibility, including budgeting, forecasting, and cost control to maximize profitability.
• Lead, train, and develop team members, improving employee retention and building a high-performance culture.
• Increase guest satisfaction scores and brand loyalty through service excellence and operational improvements.
• Oversee sales strategies, including corporate accounts, group bookings, and local partnerships to grow occupancy rates.
• Ensure compliance with franchise standards, safety regulations, and audit requirements.
• Spearhead renovation and capital improvement projects, maintaining property quality and guest experience.
• Implement emergency procedures and risk management protocols to ensure guest and staff safety.

• Managed invoicing processes to ensure timely billing and collection of accounts receivable.
• Collaborated with cross-functional teams to resolve discrepancies and improve customer satisfaction.
• Developed and implemented streamlined procedures for tracking payments and processing adjustments.

• Support the General Manager in overseeing daily hotel operations, ensuring seamless performance across front office, housekeeping, and maintenance departments.
• Drive guest satisfaction and brand loyalty by maintaining high service standards and resolving escalated guest concerns promptly.
• Assist in managing revenue strategies, including ADR, occupancy, and RevPAR optimization through effective pricing and inventory control.
• Supervise, train, and coach staff, fostering a positive team culture and improving employee engagement and retention.
• Ensure compliance with Marriott brand standards, safety regulations, and quality assurance audits.
• Monitor financial performance, assist with budgeting and forecasting, and identify opportunities to control costs and improve profitability.
• Support sales initiatives, including group bookings, corporate accounts, and local partnerships to drive occupancy.
• Oversee scheduling, labor management, and payroll to align with business demands and budget goals.
• Step in as acting General Manager in their absence, leading all operational and strategic decision-making.
• Coordinate property maintenance and improvement projects to maintain brand standards and enhance guest experience.

• Implemented process improvements that streamlined workflow, reducing operational inefficiencies and enhancing team productivity.
• Trained and mentored team members, fostering a collaborative work environment and improving overall performance.
• Supervised daily operations to enhance customer service and ensure compliance with company policies.

• Managed daily operations of a high-volume self-storage facility, ensuring exceptional customer service and property standards.
• Drove revenue growth through unit rentals, rate management, and upselling of ancillary products (insurance, packing supplies).
• Maintained high occupancy levels by implementing effective sales strategies, local marketing, and lead conversion techniques.
• Handled customer accounts, billing, collections, and delinquency management to protect revenue and reduce losses.
• Conducted property inspections to ensure cleanliness, safety, and compliance with company policies and regulations.
• Oversaw inventory management, vendor coordination, and minor maintenance to ensure operational efficiency.
• Trained and supervised staff, improving team performance and customer satisfaction.
• Resolved customer concerns and escalations, maintaining strong client relationships and brand loyalty.
• Utilized property management systems to track performance metrics, reporting, and operational KPIs.

● Coordinated daily logistics and supply chain operations, ensuring timely and accurate shipment processing.

• Managed order fulfillment, tracking, and inventory control to maintain operational efficiency and accuracy.
• Communicated with vendors, carriers, and internal teams to resolve delivery issues and improve service performance.
• Analyzed operational data to identify trends, optimize workflows, and reduce delays or errors.
• Implemented process improvements that enhanced productivity and reduced operational costs.
• Maintained compliance with company policies, safety standards, and transportation regulations.
• Assisted in scheduling, routing, and dispatching to maximize efficiency and meet delivery deadlines.
• Supported customer service efforts by resolving inquiries, tracking shipments, and ensuring satisfaction.