Albert Jackson
Mount Olive
Summary
Strategic leader in operational policy and quality assurance with a strong background in team management and customer relations. Experienced in enhancing customer satisfaction and fostering community engagement while driving team performance. Committed to effective staff delegation and resolving customer complaints to maintain high service standards.
Overview
15
15
years of professional experience
Work History
Co-Founder
Community One Boarding Home
Birmingham
05.2008 - 03.2023
- Established operational policies for community living support and resident care.
- Implemented quality assurance measures to maintain high standards of care.
- Directed staff on operational processes, fostering clarity and efficiency in service delivery.
- Cultivated positive relationships with employees, executives, and stakeholders to enhance collaboration.
- Managed daily operations, ensuring safety and a welcoming environment for residents.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Delegated work to staff, setting priorities and goals.
Education
Business Administration And Management
Jacksonville State University
Jacksonville, ALSkills
- Team leadership
- Staff management
- Operational procedures
- Quality control
- Customer service
- Community engagement
Timeline
Co-Founder
Community One Boarding Home
05.2008 - 03.2023
Business Administration And Management
Jacksonville State University