Summary
Overview
Work History
Education
Skills
Certification
2018 ACC Scholastic Leadership Award
Work Availability
Accomplishments
Timeline
Generic

Albert Jacob Cortez

Round Rock,TX

Summary

Professional safety specialist with experience in maintaining and enhancing workplace safety protocols. Skilled in hazard identification, risk management, and regulatory compliance. Strong focus on team collaboration and achieving results, easily adapting to changing needs. Known for thorough inspections, effective communication, and proactive problem-solving. Interest in both forensic evidence and law enforcement. Extremely value community service and helping individuals in need.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Public Safety Ambassador

Capital Metro
07.2023 - Current
  • Engage in excellent customer service to all Capital Metro customers.
  • Provide security at all Capital Metro transit centers, bus stops, and buses that increase overall customer safety.
  • Provide CIS referral services to assist individuals who are in need, with the resources they may be missing.

Delivery Driver

Door Dash
05.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Cashier

HEB
12.2019 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Afterschool Counselor

YMCA Of Greater Williamson County
08.2018 - 01.2019
  • Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
  • Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
  • Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.

Education

Master of Science - Criminal Justice

Texas State University
San Marcos, TX
05-2023

Bachelor of Science - Criminal Justice

Texas State University
San Marcos, TX
05-2021

Associate of Arts - General Studies

Austin Community College
Austin, TX
12-2019

Associate of Arts - Criminal Justice

Austin Community College
Austin, TX
12-2018

High School Diploma -

Hendrickson High School
Pflugerville, TX
06-2015

Skills

  • Safety protocols
  • Risk assessment
  • Emergency response
  • Incident reporting
  • Microsoft Word and Powerpoint
  • Customer Service
  • Time management
  • Leadership

Certification

  • Incident Management (Received 2024)
  • Defensive Driving (Received 2024)
  • Workplace Inclusion (Received 2024)
  • Foundations of Leadership (Received 2024)
  • Inclusive Leadership (Received 2024)
  • Effective Leadership (Received 2024)
  • Mental Health First Aid (Received 2023)
  • Ethical Leadership (Received 2024)


2018 ACC Scholastic Leadership Award

Obtained a excellent grade point average to earn the 2018 Scholastic Leadership Award from Austin Community College.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Participated in numerous amounts of community service hours. Received a 3.75 GPA in graduate school while studying criminal justice. Completed numerous trainings and earned certificates on the topics of biases, leadership, and inclusion.

Timeline

Public Safety Ambassador

Capital Metro
07.2023 - Current

Delivery Driver

Door Dash
05.2021 - Current

Cashier

HEB
12.2019 - 07.2023

Afterschool Counselor

YMCA Of Greater Williamson County
08.2018 - 01.2019

Master of Science - Criminal Justice

Texas State University

Bachelor of Science - Criminal Justice

Texas State University

Associate of Arts - General Studies

Austin Community College

Associate of Arts - Criminal Justice

Austin Community College

High School Diploma -

Hendrickson High School

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Albert Jacob Cortez