Maria Isabel Silva

PSAs at the Cal Poly Humboldt University Police Department are the eyes and ears of campus locations. I take crime reports, help with escorts, special openings, and working front counter. While working front counter I take multiple livescans per shift, help with bike registrations, and take care of the lost and found duties.

• Met customer needs through polite, friendly and attentive service.
• Answered questions about store policies and addressed customer concerns.

• Maintained safety and security by overseeing students in recess environments.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Completed store opening and closing procedures.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained and mentored new employees to maximize team performance.