ALBERT LAZO
Miami
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Field Risk Specialist
DataScan Field Services
01.2024 - Current
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Conducted field audits of large franchise auto dealerships throughout the South Florida region.
- Communicated audit results to our clients, including major financial institutions in the USA and Canada.
- Worked closely with dealership management to reduce violations and ensure compliance.
- Ensured timely and accurate reporting of risk-related incidents, allowing for prompt remediation efforts and minimizing potential impacts on business operations.
Customer Support Specialist
Federal Express
03.2017 - 12.2023
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of in-person customer interactions as well as phone calls, while maintaining excellent standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues regarding in-bound and out-bound packages and deliveries promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Sales Representative
FYA Electronics
08.2013 - 02.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Teller
Ocean Bank
05.2009 - 12.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor of Arts - Finance
Florida International University
Miami, FL05-2012
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06-2009
Skills
- Compliance monitoring
- Audit support
- Risk mitigation strategies
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Risk Specialist
DataScan Field Services
01.2024 - Current
Customer Support Specialist
Federal Express
03.2017 - 12.2023
Sales Representative
FYA Electronics
08.2013 - 02.2017
Teller
Ocean Bank
05.2009 - 12.2012
Bachelor of Arts - Finance
Florida International University
Associate of Arts - Business Administration
Miami Dade College
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