Jessica Blake
Calera,AL
Summary
Dynamic Field Risk Specialist with a proven track record at DataScan Technologies, excelling in risk management and compliance evaluation. Skilled in data analysis and effective communication, I developed comprehensive reports that informed strategic decisions, enhancing stakeholder confidence and reducing compliance issues. Adept at building client relationships and mentoring teams for success.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Field Risk Specialist
DataScan Technologies
03.2023 - Current
- Analyzed risk factors to enhance compliance with industry regulations and standards.
- Developed comprehensive risk assessment reports for stakeholder review and strategic decision-making.
- Reviewing and authenticating dealer records and other documents related to sold, missing, and damaged inventory units.
- Communicate with client representatives about audit results, dealer conditions, and risk potential.
- On-The-Ground risk assessments traveling through the state of Alabama and surrounding states, as needed.
Debt Resolution Specialist
Rauch Sturm
09.2022 - 01.2023
- Resolved customer inquiries using dispute resolution techniques and effective communication strategies.
- Maintain communication between consumers and clients regarding the debt
- Negotiate payment plans based upon different client guidelines
- Obtain and maintain personal relationships with consumers
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Assistant Bakery Manager
Publix
11.2021 - 09.2022
- Supervised daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained and mentored staff on baking techniques and customer service practices.
- Assisted in inventory management, optimizing stock levels to reduce waste.
- Collaborated with management to implement promotional strategies, enhancing sales performance.
- Provide conflict resolution for associates and resolve any customer inquiries
- Evaluated employee performance, providing constructive feedback for skills development.
- Monitored production schedules, ensuring timely delivery of baked goods to customers.
Decorator
Publix
12.2020 - 11.2021
- Designed visually appealing displays to enhance customer experience and promote seasonal products.
- Collaborated with team members to ensure timely execution of merchandising initiatives.
- Selected and arranged product assortments to optimize space and drive sales growth.
- Monitored inventory levels, ensuring stock availability for planned promotions.
- Trained new staff on display techniques and store policies for consistent presentation standards.
Bakery Clerk
Publix
03.2020 - 12.2020
- Operated bakery equipment to prepare various baked goods efficiently.
- Ensured product quality and freshness through regular inventory checks.
- Assisted customers by providing product knowledge and recommendations.
- Maintained cleanliness and organization of bakery display areas.
- Collaborated with team members to fulfill daily production goals.
Cashier
Publix
11.2015 - 03.2020
- Managed cash transactions accurately and efficiently, ensuring a smooth checkout process.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Trained new staff on register operations and customer service protocols.
- Processed returns and exchanges in compliance with store policies.
- Close and open cash office (2018-2020)
Education
Bachelor of Business - Human Resources Management
Western Governors University
Salt Lake City, UT12-2027
No Degree - Biology
University of South Alabama
Mobile, ALSkills
- Risk management assessment
- Compliance evaluation and reporting
- Effective time management
- Data analysis
- Document analysis
- Client relationship management
- Report writing
- Team collaboration
- Training and mentoring
- Compliance monitoring
- Conflict resolution
- Effective communication strategies
Timeline
Field Risk Specialist
DataScan Technologies
03.2023 - Current
Debt Resolution Specialist
Rauch Sturm
09.2022 - 01.2023
Assistant Bakery Manager
Publix
11.2021 - 09.2022
Decorator
Publix
12.2020 - 11.2021
Bakery Clerk
Publix
03.2020 - 12.2020
Cashier
Publix
11.2015 - 03.2020
Bachelor of Business - Human Resources Management
Western Governors University
No Degree - Biology
University of South Alabama
Awards
DataScan Impact Award Nominee
2025
For demonstrating outstanding commitment to our core values- Connection, Passion, and Excellence- and inspiring others through their contributions.