Albert Macias
Whittier,CA
Summary
Results-driven Operations Manager with strengths in management, workforce scheduling, and performance tracking. Known for improving productivity. Manage in house marketing department and train sales staff. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Operation Manager
360 Solutions Group / Solutions Group Financial
Whittier
03.2003 - Current
- Mortgage Protection attached to Living Trust. Real Estate Probate processing and sales. Investment loans management. Coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with investors and assessing performance.
- Provided leadership, insight and mentoring to newly hired subcontractors to supply knowledge of various company programs.
- Supervised day-to-day workflow of staff in order to maximize productivity and maintain quality standards.
- Assisted in the development of sales goals and objectives based on market analysis data.
Education
Master of International Business Management -
Rio Hondo College
Whittier, CA06-1996
Skills
- Budget management
- Operations planning
- Workforce scheduling
- Performance tracking
- Process improvement
- Market trend analysis
Certification
- California Life & Health License
- Real Estate License non active
Timeline
Operation Manager
360 Solutions Group / Solutions Group Financial
03.2003 - Current
Master of International Business Management -
Rio Hondo College