Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Albert McClain

Summary

Dynamic team leader with a proven track record at Target, enhancing productivity through effective project management and conflict resolution. Achieved a 100% on-time delivery rate for project milestones while empowering team members to excel. Skilled in coaching and mentoring, fostering collaboration and driving results. Proficient in Microsoft Excel with a strong commitment to customer service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

Target
03.2021 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
  • Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
  • Resolved conflict resolution among team members, fostering a positive and collaborative work environment
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders
  • Coordinated resources effectively to meet project deadlines and achieve desired results
  • Implemented employee recognition programs that boosted morale and increased retention rates within team
  • Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers

Guest Service Representative

Target
12.2020 - 02.2021
  • Utilized variety of organizational and communication skills to drive guest satisfaction
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
  • Scheduled and confirmed restaurant reservations for guests
  • Enhanced guest satisfaction by providing exceptional customer service at front desk

Fulfillment Associate

Target
12.2020 - 02.2021
  • Process customer orders efficiently and accurately
  • Ensure products are gathered and packaged according to customer specifications
  • Maintain clean and organized work environment
  • Communicate effectively with team members to ensure timely order fulfillment
  • Utilize inventory management systems to track and locate products
  • Assist with shipping and receiving tasks as needed

Assistant Project Management

Target
01.2020 - 11.2020
  • Assisted in developing and maintaining project plans, timelines, and budgets
  • Coordinated with cross-functional team members to gather status updates and track project milestones
  • Organized and participated in project meetings, documenting action items and distributing meeting notes
  • Provided administrative support including scheduling, document management, and expense tracking
  • Researched and compiled information to support decision-making and reporting
  • Implemented a new project status reporting system to improve executive visibility and decision-making
  • Maintained a 100%+ on-time delivery rate for project milestones by proactively identifying and resolving roadblocks

Sales Associate

Target
09.2018 - 09.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Maintained current knowledge of evolving changes in marketplace
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions about sizing, accessories, and merchandise care
  • Trained new employees on customer service, money handling and organizing strategies
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment
  • Established personal connections with customers, exceeding customer service expectations

Education

Bachelor of Science - Business Administration And Management

Wilmington University
New Castle, DE
02-2025

High school Diploma -

Kecoughtan High School
Hampton, VA
06.2016

Skills

  • Attention to detail
  • Coaching and mentoring
  • Team collaboration
  • Conflict resolution
  • Work planning
  • Organizational skills
  • Project management
  • Microsoft Excel proficiency
  • Leadership abilities
  • Communication skills
  • Analytical skills
  • Customer service excellence
  • Complaint resolution
  • Analytical thinking

Certification

  • PM - Project Management certificate Wilmington, University 2024 New castle,DE

Affiliations

CBRE Project Management Job Simulation on Forage - July 2025

  • Completed a job simulation focused on project management at CBRE
  • Conducted an initial review of a showroom project plan for a global manufacturer of high-end kitchen appliances
  • Developed a Gantt chart to track the progress of the project and considered the project’s risks and dependencies

Timeline

Team Leader

Target
03.2021 - Current

Guest Service Representative

Target
12.2020 - 02.2021

Fulfillment Associate

Target
12.2020 - 02.2021

Assistant Project Management

Target
01.2020 - 11.2020

Sales Associate

Target
09.2018 - 09.2019

Bachelor of Science - Business Administration And Management

Wilmington University

High school Diploma -

Kecoughtan High School

Similar Profiles

CREATE PROFILE