Albert Montano
Grand Rapids,MI
Summary
Compassionate and dedicated psychiatric technician with experience in behavioral health and customer service. Skilled in developing personalized treatment plans and fostering trustful relationships with clients. Bilingual in Spanish, with a commitment to enhancing client independence and community reintegration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Pine Rest Christian Health Services
Grand Rapids, USA
07.2024 - Current
- Collaborated with a multidisciplinary team to develop and implement personalized treatment plans for clients facing mental health challenges
- Assisted individuals in developing skills necessary for independent living and community reintegration
- Monitored client progress and adjusted interventions as needed, fostering a supportive therapeutic environment
Member Representative 2
AAA Insurance
Grand Rapids, USA
12.2023 - 07.2024
- Assisted customers in understanding their insurance policies and finding tailored solutions to meet their needs
- Sold credit cards to new and returning customers, enhancing their overall experience
- Helped manage clients' travel plans and routes across the nation, providing tailored support for their travel needs
- Developed strong relationships built on trust and effective communication, essential for a supportive client experience
Personal Lines Agent
Farmers Insurance
Remote
06.2022 - 03.2023
- Worked on the Spanish bilingual team, assisting Spanish-speaking clients with their insurance needs and policy understanding
- Provided personalized service to clients, building trust and long-term relationships
- Educated clients on available coverage options, ensuring they found solutions that met their specific needs
Education
High School Diploma -
West Michigan Aviation Academy
Grand Rapids, MI01.2017
Some College Coursework - Behavioral Psychology
Grand Rapids Community College (GRCC)
Grand Rapids, MISkills
- Behavioral Assessment and Intervention
- Data Collection and Analysis
- Effective Communication
- Crisis Intervention
- Bilingual: English and Spanish
- Suicide Prevention
- Emergency Response
- Mental Health Support
Certification
- Board Certified Behavioral Analyst (if applicable)
- Personal Lines Insurance License
- Medication Dispersal Certification
- CPR and First Aid Certified
Timeline
Psychiatric Technician
Pine Rest Christian Health Services
07.2024 - Current
Member Representative 2
AAA Insurance
12.2023 - 07.2024
Personal Lines Agent
Farmers Insurance
06.2022 - 03.2023
High School Diploma -
West Michigan Aviation Academy
Some College Coursework - Behavioral Psychology
Grand Rapids Community College (GRCC)