Albert Moreno
San Antonio,TX
Summary
Driven and focused individual who is not afraid to be a leader and help others become successful as a unit. Experienced in customer service/relationship building who will give nothing short of the absolute best quality of work each day. Excellent with learning new tasks and helping others understand daily tasks so they may be performed efficiently. Tenacious individual who wants to grow within a company/organization and will be a major asset to any team.
Overview
5
5
years of professional experience
Work History
Bank Teller
Frost Bank
03.2021 - 03.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Team Lead
Sam's Club
09.2017 - 01.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
Texas A&M University-San Antonio
San Antonio12.2024
Skills
- Credential Checking
- Cash Counting
- Public Speaking
- Depositing Funds
- Money Handling
- Customer Relationship Development
- Active Learning
- Strategic Planning
- Exceptional Customer Service
- Employee Training
- Problem Solving
Timeline
Bank Teller
Frost Bank
03.2021 - 03.2023
Team Lead
Sam's Club
09.2017 - 01.2021
High School Diploma -
Texas A&M University-San Antonio